Geico Tells Me They Don't Care And Won't Listen To Customers
Almost three years ago, I switched my car insurance from a local agent in my hometown to Geico. In the process, I saved almost 75% on my insurance premiums, which would normally be one of Geico’s much-applauded success stories. And for most of the time I’ve been with them, they’ve been great. Until I had a claim to file.
The short version of this story is that for a solid month, I’ve been pleading with Geico over some of the damage caused by an incident that happened in February, disputing their insistance that some of the damage caused in the incident was pre-existing, when I had photographic evidence showing it was not. In that month, I’ve been called a liar, called unobservant and ignorant, and when I wouldn’t back down from the truth, subtly accused of fraud. I take these allegations very seriously, as someone who proudly works for a government agency dedicated to investigating fraud; it’s not in my character to make an untrue claim for personal gain, and even if it were, no sane person would jeopardize their entire career over something like this. Additionally, when I presented evidence and witnesses, they were ignored and dismissed, in favor of provably-false anecdotal assumptions, the sort of thing I thought I’d left behind when I moved to a real city. All the while, I was without a car for a solid month, and while that didn’t affect my ability to perform my job, it did interfere with my spring travel plans considerably.
In the end, I’ve withdrawn my dispute over the claim, because I’m so tired of fighting, and this battle has brought me to tears numerous times, due to stress and anxiety. But I will never back down from the truth, and I will never forget what happened. If you’re currently a Geico customer, or are considering switching to them, I highly recommend reading this; there are no guarantees that this will happen to you, but if they feel the need to treat a customer the way they treated me, they deserve for the world to know about it.
Full story at http://www.lupinia.eu/cars/geico.htm