Love the buy online pick up in store option we’ve added at the store.
Always get customers coming in before they get notified that their order is ready to be picked up.
Tonight I had a lady do this so I explained to her that she has to wait for an email saying her order is ready and she can come pick it up. She asked if she could just take the things since she already paid for them online. I then explained the whole process and gave her other options if she needed the items right this minute but she just left the store.
So she calls a little after she left. Asks again if she can just come in and take the items even tho we have yet to receive her order. I explain again that she will be notified via email when her order is ready for pick up. She decides screaming at me and cussing at me will fix this. Says it never says she has to wait for her order to be ready when she placed it. I inform her it does say in the order confirmation email that she will be notified when her order is ready. She’s basically screaming into the phone now and I’m holding it arms length away. I explained to her multiple times our process for doing online orders but she just didn’t understand. She asked for the store manager who was off. Then the district managers phone number. Then hung up.
Another store called and said she’s calling their store now asking to come in and take the stuff she ordered since she paid for it online already. They told her no and gave her other options like I did.
And she called back again right before we closed. So I left her on hold until we were closed so she couldn’t come in and we wouldn’t have to deal with her in person. She finally got her email saying her order is ready and asked if she can have someone else pick it up for her. I let her know we are closed now and she would’ve had to fill out an alternate person for pickup when her order was placed. She hung up.
I went to the back to cry after she was screaming and cussing at me because customers like this make me feel like I’m doing something wrong and it just gives me bad anxiety.
Can you please delete the pictures that Jungkook tweeted today? They deleted them because it shows their location and don't want people to go there. You can post them again when they left LA or blur the background. Thank you