one time it took both me and my co worker a collective hour to explain to an old white couple how prepaid phones work.
My husband knows that feel with computers. He used to do it professionally with a small business but when it went under the customers continue to call him so I guess he’s technically freelance now. All of them are old as balls. Whenever he goes to help them, often with something he’s already explained, it takes him two or three hours. They pay him a lot, though. Some even make him cookies or candy for our kids. So it’s a good trade off. I’m sure its not the same in your situation though. Big box stores and all. :( -Abby