TalesFromYourServer: Today's glassware debacle.
I’m a server/bartender at a bar/restaurant. I put on my game face and went in today all full of sunshine and butterflies. Got me through today’s hectic shift change and these three girls.
I can give exact accounts of everything that happened and why I knew I wasn’t getting tipped, but I’m going to start towards the middle, when Make-me-something-sweet-but-not-too-sweet-but-strong got her mozzarella sticks.
She might have told my coworker she didn’t like the sauce or something–I’m not sure, but my coworker gave me the heads up she might send the mozz sticks back and that they needed me.
I walked right over to them thinking the girl would complain about her mozz sticks, but she was sitting there eating them as Miss Sass was telling me about that one coffee-like drink that the OTHER bartender made. But it’s cold. The way she described it made it sound like a White Russian.
“No. The other bartender made me this drink and it was like cold but coffee and it came in this glass that’s big but smaller than this and medium.”
I’m not exaggerating. That was the description I was given. She had a 12 oz. glass in front of her. We don’t have an extravagant selection of glasses at our bar. Smaller than this? Showed her a rock glass. Smaller than that? Shot glass. But no, it’s bigger. There’s a fancy-looking glass we put Mimosas in; We’ll put Daiquiris in it too or anything people request something “pretty” in. Nope. Not that.
I was really busy but this is the one thing they did that I entertained. I really wanted to know what she was talking about. I called her out on her ridiculous description and her friends laughed with me; I thought they kind of liked me at this point. I mean, I kept a smile the entire time.
I was just showing them all the glassware. She said “NO. THE ONE GLASS. LIKE IT’S BIG BUT SMALL” and the way she described the glass described our Mimosa glass that I showed her already. No, not the Mimosa glass.
I was lost. I grabbed a Martini glass. “Was it similar to this at all?”
“Yeah! Like, the bottom…like, that, but big….Medium.”
“Wait…Was it in a glass like this but more rounded up top? Was it a Margarita glass?” I continued to describe the Margarita glass, which we are currently out of. Clumsy bartenders and bar guests.
I knew exactly what bartender they were referring to. I was very busy at this point, but I just HAD to know. I showed her all of our glassware but it was in a different glass according to this girl. I even showed her the copper mugs. I’ve been there well over two years–I know all of the glassware but this extravagant drink that my coworker served them wasn’t in ANY of these glasses.
Meanwhile, Make-me-something-sweet-but-not-too-sweet-but-strong was eating her mozzarella sticks….either laughing at my stupidity or her friend’s ridiculous description. I’m not sure.
I got my coworker on the phone. I was tending bar, on the phone, trying to figure out what this drink was.
I told my coworker about the coffee drink that the girl specified. She said “I don’t know…Like a White Russian, but put it in a Mimosa glass.”
I relayed the message and I showed her the Mimosa glass. She said “No. That’s not the glass. I don’t want it.”
The nonexistent glassware was the deciding factor–Not the actual contents of the drink.
I made it a point to tell them that the other bartender will be working with me tomorrow and they can ask her about this drink in this non-existent glassware. I didn’t say it in any condescending tone–I was smiling and light-hearted the entire time.
Once there was like, less than half of the last mozzarella stick left, they told me that they didn’t like their mozz sticks. They were gross.
“Had you pointed it out to me in the beginning, I would have gladly taken it away and took it off your bill…but you ATE them. There is nothing I can do.” They shut up.
Eventually, the one girl decided to order that coffee drink from me. I put it in a Mimosa glass. She did like it, but I’m positive she didn’t really like me. She didn’t ask for management because I gave her no reason to(Would’ve sucked; I was ready to whip out my management card right then and there).
They were ridiculous the entire time and tried to waste a lot more of my time than I let them waste; I just want to know what exact glassware she was trying to describe.