Depending on the instrument, some chemical instrument or chemical supply companies are comically small. We have three instruments from one such company and one was giving me errors I couldn’t solve so I just called the help manual number. I also happen to know that owns the company is named Jim.
And I called, and the phone is answered, and I hear, “Hey, it’s Jim.”
And I tell him, “Hey, I’m a grad student and we have three of your instruments and I’m getting this error” and I read off the error.
And he goes, “Oh, did you do the clicky thing?”
“Yea, I made it click.”
“Hmm….so it’s not the clicky thing.”
And then he walked me through it. Shout out to CEO Jim who refers to what his own instruments do as “the clicky thing.”