so at my work some items are discounted automatically by the computer and some items (like coupons and certain sale items) i have to discount manually.
we frequently get people coming in with “$10 off” coupons so when that happens I always say, “the $10 off is coming off of [this item] and you will see that on your receipt”. This usually avoids confusion, especially because a lot of my customers are old.
well Labor day we get a guy that comes in to buy something, i help him find what he needs and tell him i’ll ring him up for the ‘cheap’ version of the product he’s getting- the same product just packaged differently- and he’ll save like 2 or 3 dollars w that. bc im a nice person. i go to ring him up, and the computer automatically gives him 15% off, which it does for members. then he has a $10 coupon. great. i manually take the $10 off of his total and say my usual, “ur total is [this much]”, he pays, “and you’ll see the $10 discount on ur receipt”.
well this is clearly too complicated for him. he proceeds to examine his receipt and start asking about where his discount is- its a whole hot mess bc he got the 15% AND the $10 off, and the computer lumps both discounts together so on the receipt it says something like: “you saved [more than 10 dollars]”. meanwhile I have a line of like 3 people forming behind him which in my tiny store usually gets the manager annoyed at me bc he doesnt like me to have a line. the dude is freaking out trying to find his discount from a $22 dollar sale that he got $10 and 15% off of. im not great at math but just looking at ur receipt and comparing the original price with what you paid u should be able to tell u got ur freaking discount… 😒