So a customer came to my line a while back before I transfered to the Gas Station, and she was a little old lady as sweet as could be. We were talking about birds or something like that. I was happily scanning her items and placing them in bags. The store has a small carosil so usually I pack them up top on the carosil and they generally grab it and put it in the cart.
Now in our store, we generally are not supposed to bag, unless asked or if they look like they need help, which I had all intention of doing, but I still had room to pack stuff into bags, and was going to put them in the cart when I was finished etc. But her husband comes out of no where and puts them in the cart which I was happy about because how nice!
But then the lady does a 180 and yells at him “DONT YOU DARE PUT THAT AWAY THAT IS THEIR JOB” I was astounded and a little bit offended, so I waited till she paid which she snatched her change from me, and went to go put the rest of the bags away the man had not gotten to.
At the middle of the transaction I was told to turn my light off and head to Fast Lanes to cover a break, so I fixed my registered signed out and headed to fast lanes. THere was a mistake and was told to head back for someone else was already covering the break, but on my way back to register the same lady stopped me grabbing my arm and rudely asking “Arent you Cashiers supposed to put stuff in the carts.” I was like if we are asked of course, but I usually do it wh-” I want to speak to your manager” she interupted me and I bit my lip nodding going to explain to her. To be noted the lady never asked me to put the items away and I was going to do it anyway if she was paitent but as I headed to my manager I began to explain and she already looked annoyed as I told her.
"Why didnt you put them in her cart?" She asked before I even explained the whole thing and the old lady came up behind me having followed me to the office and basicaly pushed me aside to talk to her, I just sighed frstraited and went back to my lane not before hearing her "THIS IS NOT (Some store that sells low priced food) I PAY GOOD MONEY AND SHOULDNT HAVE TO PUT MY FOOD AWAY IN MY CART" I was like whatever, began to check out another customer.
I forgot about her for a few minutes but then she came up to my line in the middle of a transaction berating me in front of the woman I was helping. “I have your name ‘Insert my name here’ and I am calling coprate on you and getting you fired! You saw I needed help and my husband was to weak to put them in and you never offered!” I was astounded, and nearly retorted “Please fire me, I beg of you.”
I am sorry I didnt offer but I was more upset how you treated me like a dog and I was planning on helping you the entire time! And her husband never said a thing and she never asked me to put them away! She told the manager She asked me twice o put the items in the cart. I told her it wasnt true and she just looked annoyed like she did not believe me. Great to have backup.
She did report me, but nothing came of it as the other manager answered it and took my word.