I’m a host at a restaurant and it’s located in a really rich white person neighborhood(I’m talking I literally heard someone unironically ask if an apple was $20 kind of rich) and most of the servers commute from less affluent areas. The locals are all absolute entitled assholes, but one that came in on Easter took the cake.
So this lady comes in, wearing bigass juicy sunglasses, hoop earrings and “the Rachel” haircut. Keep in mind at this time the wait for a table of 2 was 45 minutes to an hour. She struts up in these super tall heels, and asks how long it would be for a table of six. I told her it would be 2 hours.
She immediately asked to speak to a manager, and told the manager that I was discriminating against her because she was white, and that “that bitch gave the Mexican couple in front of me a 45 minute wait!”(they were actually Japanese(they didn’t look latinx at all either??) and there were 2 of them but ok). The manager kind of just, rolled his eyes and told her it was because there are only two of them, and that we’ll get to her as soon as possible.
We ended up being able to sit her in like, 1.5 hours, and she complained that out quote time wasn’t accurate, and that she was going to leave us an absolutely scathing Yelp review and I just kinda cringed and sat her in one of the nicer server’s section.
She proceeded to complain to the server for five minutes before ordering a salad with the dressing on the side, then yelling at the server for the dressing not being on the salad(????), and called out the manager again, who comped half of her meal and have her a free dessert. She then forgot her credit card in the check presenter, despite me reminding her when walking by her.
She called the restaurant and accused the server of stealing the card, complained she’d have to drive back from x city(it was like a 15 minute drive in traffic) and when she got there, my manager gave her another free dessert.
I was working two days later and she called to speak to our general manager to report the incident, turned out all three had been ignoring her calls because they had bent over backwards to make up for what wasn’t even a mistake in the first place.
The lady didn’t realize she was speaking to the host who had been working when she came in and told me that, “the host up front was being really rude, I know she was talking about me to this Mexican couple sitting near her”(once again this was a Japanese couple, and they were tourists, so i was helping to interpret the menu for them…in Japanese???idk how that sounded like Spanish but ok lady)
I told the manager, and he took the call and told her, “ma'am I don’t know what else I can do to make it up to you, unless you’re expecting me to fire them.”
Three seconds later he said “oh you expect me to fire them.” And he just…hung up, and told me she tried to tell us that the server was most likely an illegal alien.
I literally hate these customers.