I had a gentlemen come in today (03/16) to make a payment. He then decided to comment how he came here last week (03/08) to make the payment but couldn't because we had lost power due to the winds. So now it is our fault his payment is late, and got a late fee because of it. My dude, you are responsible for your own credit card payments. What have you been doing the last week when you couldn't make it the day after? Also there are so many other ways to pay. Over the phone, online, night drop.