Yikes. I work as a weekend shift manager at a coffee/donut/ice cream place (I think I’ve submitted before?). Anyway.
I got a call today from a very angry lady. She wanted to know if my store and another store in the area were owned by the same person. I said that they are, as well as managed by the same person. She asked to speak with that person but I let her know that she had the day of. So she asks for the next person up in the management chain by name. She got upset when I told her that she doesn’t work weekends and I cannot in fact give out her cell phone number.
She she settled for me. She proceeded to complain to me for 10 minutes (not even exaggerating a little). About someone who was mean to her at the OTHER STORE. Way out of my power lady. I don’t even know what she expected. She just complained a lot, told me she was never going to a *franchise name* again. Like okay, that sucks I guess, but??? Then she ends the phone call by telling me that I need to fire who was mean to her. Like. Yeah. I’ll get right on that /heavysarcasm/