TalesFromYourServer: Serious. Today can F-off
So, I work at a small brewhouse that has a bistro style menu. It’s what happens when a master brewer and head chef are friends. I primarily work as a Servers Assistant and Host, but we have such a small base staff that they are slowly weaning me on to serving.
I worked a double today. Serving in the AM shift and being the host/SA for the evening shift. My morning shift goes well, make some decent money, I’m learning the computer system more, people seemed pretty happy with me. Then, I bust my ass in the kitchen. Someone had dropped container of orange marmalade onto the floor and my foot comes down right in the middle of the puddle. By the end of my first shift, my elbow is swollen and my knee is starting to throb. So, I cash out my last table and my manager calculates my tip out. He says no tip out to morning SA, I double check and he says no. Then, I tip out the bar eight dollars and grab some ice for my elbow while I elevate my leg for half an hour. We are too slammed for me to leave.
I clocked back in and it’s a zoo. It was a pretty day today, so everyone and their dog is out, but most people seem pretty nice. So, I’m bussing tables so people can sit down. The way our bar is set up, dirty glassware goes behind the bar into racks. There is one next to the well at the end of the bar and one next to the center of the bar where the dishwasher is. The rack closest to the well is full and the bartenders bitch when we stack glassware. So, I have a full tray, duck behind the bar and start putting down my glassware.
One of the bartenders mutters to the manager that she’s sleeping with that she can’t concentrate with people behind the bar and we’re screwing her up because there’s dirty glassware everywhere. Bitch, we are slammed. There are 4 bartenders behind the bar for PM shift alone and only 2 SA’s for the entire rest of the restaurant. If you guys can’t keep up with your shit, it’s not my problem! Sorry, I have a real problem with passive aggressive behavior. If I am ass deep in alligators and you have a problem, tell me. I can’t read your mind and I’m not willing to try.
To make matters worse, we have the entire dining room blocked off. We have 6 large reservations that I have to find room for, in the midst of running food and beer, bussing and greeting guests with menus and water. My knee has also started to swell and is stiffening up on me. So now, I have a noticeable limp and my elbow is starting to discolor. I have three separate tables drop glasses within minute of each other, so I have to clean up all of that, standing like a damn flamingo, so I don’t have to bend my knee.
Right before another reservation is schedule to arrive, the other SA sits a 7 top at a reserved 4 top. So, now I have a pissed server, a cramped group of miserable middle aged monstrosities, and nowhere for my reserved 3 top to go. Fabulous.
So, I hobble to find my manager to see where else I can put the incoming party and while I’m talking to him, the same bartender starts bitching at me because I’m not running beer. Argh!
When I finally seat the last reservation, one of my coworkers notices that I’m limping and makes the manager let me go. I hope everybody doesn’t think less of me, but I was on the verge of tears, not just from being banged up.