Why ihate retail!
Let me tell you about my customer service experience today..
this woman, probably in her 40’s or 50’s walks up to my counter, ignoring my questions asking how she was doing and if she found everything okay. She then slaps her stuff down on the counter.
I start ringing her out and she’s like
“These are for Christmas.”
Now I kind of give a little chuckle because it’s not even October and this lady is buying Christmas presents.
She immediately says “Is something funny?!?” And I’m like.. oh…
“No ma'am, sorry.”
“DO YOU NEED TO MARK THESE??”
And I’m like ?? Mark them?
“I’m sorry, I don’t underst-”
“CAN I SPEAK TO YOUR MANAGER!”
And so I’m like uhhh yeah? And call Sam (my coordinator at the time) over. She then proceeds to ask Sam about marking the items so she can return them. Sam says that we can give her a gift receipt and that will be sufficient to return it.
Sam walks away and I explain that with a gift receipt it’s going to be store credit.
“THIS IS UNACCEPTABLE!” Is the woman’s response.
So I’m like,
“Ma'am that’s store policy. That’s how it goes. Even with the original receipt, by time Christmas rolls around, we will only be able to give you store credit because we have a 30-day return policy.”
She grumbles to herself for a second and then says:
“Well I’m just going to come back in 30 days and return it and repurchase it. I’ll work the system I DONT CARE.”
I just look at her and give a slight nod. I finish ringing her items and she goes:
“WELL WHERE ARE MY GIFT RECEIPTS???”
“Oh.. sorry ma'am I must have misunderstood.”
I printed out her gift receipts and she walks, not responding to me telling her in a EXTRA nice tone to have a nice afternoon.
Please please please remember that when you’re acting crazy or do something like this to a cashier or anyone who serviceyou in any way,
1) you’re talking to a real human who cannot control the policies of the store and must abide by the rules set in place
2) You will be made fun of. We will go tell our friends, coworkers, parents, bosses, etc. We will tell the story over and over as a way to prove that customer service is HARD.
This woman in particular would have gotten what she wanted regardless of the way she acted. It was a simple request. It just shows that some people seemingly go out of their way to make those who service them miserable.