Manners are free...
I’ve been working at checkouts in a supermarket for almost half a year now, and a few months ago i got a pretty rude and impatient customer.
This lady comes up with her shopping and just shoves her entire basket on the belt, with a ton of items inside. That’s rude in itself, it would’ve taken under a minute to dump her things on the belt, put her basket underneath the till, and it would’ve helped my items per minute too (we’re monitored on the tills). I was a little annoyed but it’s not the rudest thing she did.
I say ‘hi, how are you’ since we’re all encouraged to as a part of our job, and she slams her purse down, ignores me, and makes a show of opening her plastic bags and looking away from me. I’m a little more annoyed but i don’t say anything.
So after i have to reach in the basket for each thing it means i take longer than usual, and i can hear her huffing and getting annoyed, and then she pays for her stuff, almost twenty pounds, IN CHANGE.
I’m counting all her change and puting it in small stacks so it’s easier for me to remember how much is there, and as i get to the last of it she clears her throat loudly so i look at her and she just looks back, saying nothing. I forget how much i counted in my hand because of this and i say ‘sorry, i’ll be a second’.
She has the nerve to say ‘didn’t your mother teach you to count?’ and that was the last straw. I say ‘my mother taught me even the poor have no excuse’. She just looks at me like i’m crazy and asks ‘what’s that mean then?’
I look her dead in the eye and say ‘because manners don’t cost a penny.’
She went red and looked really uncomfortable, then scurried off as soon as she got her receipt.
Next time be polite to your cashier, manners are free…