talesfromcallcenters: Do you like your job?
So figure I should start posting some stuff. Recently landed a call center job at a major credit bureau. Found out not as shady as people think they are, at least not my side of it (memberships). This call came in on a slow day so I was feeling good.
Me- Some poor soul giving advice AD- Angry dude who wanted no help.
Me-Hello thank you for calling _____, my name is Echosniper, how can I help you today?
AD- Yes I use your service, and I’m a victim of fraud, I just applied for a Macy’s card, and when I looked at my alert, there’s a notice for three inquires, when I should just have one.
Pretty simple fix, the three bureaus each give an alert if the customer has three bureau monitoring.
Me- Alright sir I can take a look for you, may I get your social security number or membership id so I may pull up your account?
AD- SSN is 111-11-1111
Look into his account, he has 3B monitoring and the alerts show it comes from all three bureaus, all for one Macy’s card.
Me- Alright sir, so looking into this matter it seems like because you have three bureau monitoring, or gave you an alert for each different bureau, and not just one. That’s why there’s three alerts for one card.
AD- No no no no you’re not listening to me, can you fucking listen?
Me- I’m sorry sir?
AD- You’re rattling off some basic bullshit they tell you too, this is fraudulent and I want those other two removed from my report!
Ok what the fuck? I give you the answer and you deny the answer, and think you know better? Why call customer care in the first place then?
Me- Sir I understand this can seem stressful, but if you go into your account and check the alerts it’ll sa-
AD- Do you like your job?
Me- Pardon sir?
AD- Do. You. Like. Your. Job?
Me- Uh, yes I do. Why do you ask sir?
AD- Because if you don’t fix this problem, I’m going to make sure you don’t have that job anymore. I’m recording this call, I’ll send an email to your boss, I’ll include this conversation, and it’ll show how rude and stupid you are being.
This went on for another couple of minutes. Ranging from him insulting me, to me explaining why some things cost money, (We don’t get the other two credit reports for free, if we need to buy them, so do you!)
AD- Listen I don’t want to fucking talk with a low level dumbass right now, I want to speak with someone who knows what they are doing, click
No supervisor, no escalation, didn’t even deactivate his account. Well alright then. Considering this is like my 2nd month in to call center jobs ever, think I’m going to enjoy it here.