TalesFromTheFrontDesk: Had to bite my tongue on this one.
Guest: “Hi, I’d like to make a reservation for tonight. I’m with [company] and I am a [rewards program] member of the highest level.”
Me: “Okay……Oh, I’m sorry sir, you must have given me the wrong number. The account that came up was for a [second lowest tier] member. My mistake! Is [address] the correct address for you?”
Me: “Hm, that’s strange. I guess you’ll have to call corporate to see what happened to your [highest tier] status. Did you want their phone number, sir?”
Guest: “…..No….Thank you.”
You do know we FDA’s know everything about your life, right? We own you.