Fuck Entitled Customers
I used to work at Pandora at an extremely busy Outlet mall (from Vegas). My first day on the job was OPENING day of the store, and I’d received extremely subpar, inadequate training at a different location that was regular retail (so different products and prices). First day, I think the door count closed at more than 5-6 thousand people.
So Pandora is considered sort of high end retail, and associates are expected to know the names of like 200+ separate items, and work with the customer from beginning to end. For the Outlet, we were often expected to memorize the prices of everything and the discounts because customers always ask us the price of each item in the cases (obviously we don’t put price tags on the jewelry itself). Well since I had only a few days worth of training at a regular store, I barely could handle one customer let alone the onslaught of people that hit me that day.
I had trouble with our POS systems all day, and was yelled at left and right, and forced to help multiple customers at once. By the end of the shift, NONE of the associates had taken lunch breaks and I hadn’t even taken a bathroom break (that’s right, 7 whole hours of standing with no break in between).
Well, the last half hour of my shift when things were finally slowing down, a woman walks in with her husband. I greet her and ask if she needs help. She ignores me and keeps walking around the store. Then, from the other side of the store, she points at a charm and asks me the price without even looking up. I go over and let her know the price, and she tells me she’ll take it. She continues to walk around the store even after I explain that each case has the same charms and I can help her look through them in once place. Whatever. I smile through it. Then she sees the discounted tray and asks me to take it by waving her hand at me. I take it out, and she starts asking prices one after the other. Well, luckily, I have a good memory, and knew most of the prices just from that days work. She tells me she’s finished and I start ringing her up. We get to the first charm she picked out, and throws a fit when the price rings up. “Uhm, you told me this was [super low number]?”
“No ma'am, that’s for the other charms, this one has pavé CZs so it’s priced higher.”
She then proceeds to throw a fit at me and tell me I’m unfit to be a sales associate, that I lied to her and that I’m incompetent. She is literally YELLING at me at this point after her rude af attitude already. She demands to see my manager, who happened to be out running an errand, and then gets the corporate number and leaves. Her husband grimaces at me and leaves too.
I literally just went into the back room and cried. This was my first day on the job, and I was 19 at the time, full time college, and just trying to get through the day and already ready to pass out. The fact that this grown ass woman thought it was okay to do this to a sales associate who was obviously just trying to help still amazes me to this day.