TalesFromRetail: Lady accuses me of breaking something so that she couldn't get her discount.
So I used to work at a department store in the ladies department and of course did constant back up cashiering.
One week day I’m going back and forth and get stopped by someone in accessories, it’s a middle aged lady, who by the looks is probably well off financially. Dressed casual but nice hair, and obviously took good care of herself.
So she asks me about a big chunky silver necklace that has a heart, lock and chain. It’s already on sale and asks if she can get the price lowered. I said, “no, I’m sorry, we can’t do that.” She replies, “here’s the thing, this (the clip) is like this __,” and demonstrates that’s it’s a little loose. I don’t remember what I said but she said, “Go tell your manager.” I had been plenty polite and friendly and HATED she had just ordered me like that, but of course I comply. I ask my boss and to my surprise she says, “tell her no.”
I can’t remember if the lady sent me back another time to ask my boss but when I did speak to my boss, I had brought the necklace with me, and being the nervous wreck that I am, proceeded to DROP the necklace right after I got my bosses answer. It broke in HALF (the heart). Oh my god!!! So I’m dying inside, and tell the lady who is now browsing the front by the cashiers and say, “I am SO, SO sorry, but I accidentally dropped this and it bro”— “Are you fucking kidding me?” She says, “YOU BROKE IT JUST SO I COULDN’T BUY IT?” I am shaken up already, and try giving her my genuine WTF expression and say “of course not, why would I do that?” “GO GET YOUR MANAGER” she bosses again. I scurry off and my boss sends out one of the male managers. He and I were cool and I was excited thinking that he would be a witness to how crazy this lady was! FOR WHATEVER REASON, after he deals with her and I ask how it went he says “she wasn’t bad, not at all!” Great, lol. Wow! She must think he’s hot or something haha. Well she is finally gone. Our cashier tells us the lady figured she could fix it, of course gets more discounts and pays like 7$. My friend then tells me that she found out she was giving it as a gift and was just being cheap. I was only in that job for two years but that was the worst thing that ever happened to me. My boss didn’t give me a hard time, but I’m sure she was mad that I would be so clumsy, as was I.