TalesFromTheFrontDesk: Room 000 has a Service Dog
We have a guest in house who NEVER leaves ANYONE alone. This includes but is not limited to:
-Front Desk Staff
-Guests….ALL THE GUESTS
I returned to work yesterday after being out for several days sick. I was informed of Guest Zero and how clingy and needy he was. How he rarely left the desk and you immediately knew his life story. BOY WERE THEY RIGHT. The first time I met this guy he stared at my badge for a good 30 seconds then begin to introduce himself, his medical history, and why he was staying at our hotel. Later throughout the night he would return to the desk and luckily I was busy most of the time. However, the unlucky people were the families and other guests arriving who he bombarded with conversation as they walked in the door. They would leave the desk and he would hold them at the elevator chatting (they would try to leave but he would keep holding them and they would keep holding the elevator door trying to leave). One couple was held for 10 minutes while he discussed his previous Heroin addiction. Unfortunately I can’t ask a guest to leave or stop doing something unless someone complains…
But Guest Zero also has a “Service Dog”. This Service Dog chews things off his collar, pulls on his owner, has to smell everything, and is the most friendly and attention seeking Service Dog I have seen that is “on duty”. The Service Dog is never with him unless he takes the dog outside. And it seems odd to me how often he hangs out in our lobby without ever having his service dog. Even more so, whenever he leaves the hotel the dog stays in the room. (Having said this - I do understand there are service dogs that aren’t required to be with the owner 24/7, this is just another odd thing that stands out)
While I can’t confirm the dog truly isn’t a Service Dog, there are too many red flags that make me think the guest is lying. It’s people such as this that lie to get their animal into a hotel or place of business that really bother me. It makes those of us that actually need a service dog look bad.
But in the dog’s defense - he is the cutest Pitbull I have seen this week. PROPS TO YOU DOG!
(Sorry for the long post) TL/DR; Guest annoys others,won’t leave people alone, and he wants everyone to know his business. Said guest also has a “service dog” whose behavior raises many red flags to make this FDA think otherwise.
EDIT: UPDATE! If a Service Dog is in “Service” or doing it’s job, YOU ARE NOT SUPPOSED TO BE ABLE TO PET THE ANIMAL. My Housekeeping Supervisor went up and pet the dog. Owner said nothing about the dog being in service, in fact, he commented on how she is a social butterfly and can’t keep her attention. WTF?!?