Best customer interaction:

I have a really chipper voice when I’m taking orders at the Golden Arches, and customers often comment on it. This is part of the reason I’m always stuck on the drive-thru. Today, however, took the cake. A couple of kids my age (college-age) came to the window. They were both in uniforms that told me that they intimately knew the hell of customer service, so I knew I could throw a not-strictly-recommended joke in without getting in trouble for it.

Customer: Wow, how’re you so peppy? It’s almost midnight.

Me: I know. I get to leave soon!

Customer: Oh, and here we thought you just loved your job.

Me: Don’t be rediculous.

They laughed, I laughed, my (super chill) manager laughed. All in all, a great interaction and one of the little things that keep me sane in this job.

My hollowed eyeballs
Sink deeper into my bones
Looking inward at my own flesh
I see the little god in me
Budding outward, and I
Breathe out to feed its unformed petals
The stem lengthen and strengthen
Through these black lashes
jutting out in arches

Like golden half-moon structures
Leading to the starry city
A mini divinity sitting on sunflowers.

Breathing in the fumes of my tea
I find my center in the corner of a wall.

—  Jenn Satsune
not all managers are demons. but some are demon warriors!

So a little while ago, I worked at a popular fast food chain known for these golden arches to hell. Anyway, I was on the night shift and I despised the manager and the customers. Most of the customers were coming home from the bars, or high. So they were really nasty, rude and one actually waited in the parking lot for me. I had refunded him his money but refused to give him his food and he pitched a fit about it. Then threatened to follow me home.

My manager wouldn’t call the police (or let me either)  during that incident and I ended up hiding in the restaurant til nearly seven in the morning when he finally gave up and went home. This manager was just awful, they mostly stayed in the office, eating a sandwich and the fries all the time while they slowly did paperwork and other manager duties. Never helping me with any midnight rushes or anything. The manager was also gay and very proud of it, (which isn’t bad. I’m bisexual myself) But, like, he was constantly putting straight and bi people down, talking shit about other employees, and always fighting about politics. He also wouldn’t let me listen to my own music, insisting we listen to his, and he’d blast it really loud to where I couldn’t understand customers or him a lot. And on top of that, he was constantly talking about all of his mental disorders to excuse his laziness. in short, he was a very unprofessional manager, and I dreaded going to work every time.

After a while, I got sick of it and filed a complaint with the GM, who listened intently and told me he was sorry I was putting up with that and he would talk to the manager. So, a few days later, I come into work and am surprised to see a different manager. This time, a girl probably no older than 18 (she had to of been at least 18 to have that position anyway!) but she looked much younger. Anyway, she says she was the new night shift manager and i went about my normal duties.

This…girl…was…AWESOME. she helped with cleaning duties, was very patient when training new people and would help with the piles and piles of dishes. The evening manager sucked ass and would leave us with a lot of stuff. But, the night manager was super awesome about helping out and dealing with the more difficult customers. Calmly giving them the corporate numbers they demanded (and making notes as to what REALLY happened during those bad interactions)

A lot of the customers who came in at night (mostly men) would try to bully her, because she was so young looking. but she had none of their shit. I don’t think she raised her voice more than three times while we worked, but when she did, they would totally cower away in fear and run away with their tails between their legs. I totally looked up to her. Things definitely changed for the better. I wish I could say that she stuck around and shaped the store up, but after nine months, she quit her job and moved away. And a few months later, I quit and got a job elsewhere that didn’t make me want to tear my hair out.

Well, last summer, I was at a well known theme park in Orlando, and guess who I ran into there? my freaking awesome manager. She apparently had gone to culinary school ,did an internship and scored a job as a chef in one of their best restaurants. Super proud of that girl. I follow her on instagram, and learned she actually has been dealing with depression and anxiety. her job as a manager really pushed her to her limits. So, one day, she decided she had enough and that she did not want to work with the general public. so she had moved to a whole different area, and changed herself. All I’m saying is, that even though she struggled a lot internally, she didn’t let that affect her life or bring it with her to her job. She acted professionally and didn’t bring other people down



February 16th 1909: Richard McDonald born

On this day in 1909, the co-founder of the McDonald’s fast food chain was born in Manchester, New Hampshire. Richard and his brother Maurice established the first McDonald’s in 1948 in California, and the restaurant became a franchise in 1953. The iconic Golden Arches were included in the restaurant designs at the suggestion of Richard McDonald. The brothers did not want to expand the chain too much, and only desired a small number of restaurants. Others, however, had bigger dreams for McDonald’s. In 1961, Ray Kroc bought the company from the brothers for $2.7 million and transformed the restaurant chain into a corporation. The business expanded from there, and in 1984 Richard was served the ceremonial 50 billionth McDonald’s hamburger. What began as a humble burger joint in the 1940s is now a corporate behemoth with a presence in 119 countries around the world. With around 68 million customers per day, McDonald’s draws huge profits - in 2012 its annual revenues were $27.5 billion. Maurice McDonald died in 1971 aged 69, and his brother Richard died in 1998 aged 89. The brothers began with a dream of becoming millionaires; they most certainly achieved this.

Watch on

Sunrise turns Mesa Arch golden, Arches National Park, Utah.

No pie for your spawn!

This happened several years ago, when I was chaperoning a young man with Autistic Spectrum Disorder (let’s call him S) to and from speech therapy. S was using a PECS book for communication. (For those unfamiliar, PECS stands for Picture Exchange Communication System, and the PECS book is a binder full of pictorial representations of objects, persons, actions, etc., attached by a self-adhesive hook-and-loop fasteners, which are used to build a sentence on a detachable sentence strip. User builds a simple sentence -a request or a statement - and hands it to a communication partner. These day PECS books have been replaced by digital devices - like I mentioned this was a wile back.) It became a custom of ours to stop at the Golden Arches for a meal after the therapy. The place was quite busy, and as we waited in line, we used the time to for S to prepare a sentence strip with his order.

Enter a mother of 5, with her brood in tow. Woman with a “can-I-speak-to-the-manager” haircut begun making loud remarks about how slow the service was (it was not, by the way, there was just a lot of customers in store and a drive-through line was wrapped around the building). Her eldest kid, a girl of about 10-11, whined in turns about the wait, and about wanting an apple pie. When it was our turn to order, S gave his sentence strip to the cashier who read it back and entered it into register. And as all of this was taking place, I heard the “R” word from the whiny girl. Something to the likes of “Ugh! That retarded kid is taking soooooo long to order!”. I saw red. I looked at the mother, and she did nothing, did not say anything to her kid, did not look ashamed in the slightest. Nothing! I kept staring, but she was just avoiding looking at me. I guess in her mind, there’s nothing wrong with her kid calling someone with disability a retard.

So, I did, what any reasonable person would do, I purchased 23 apple pies. Why 23, you ask? Because that’s all they had available. If the spawn of hers wanted an apple pie, she’d have to wait for a fresh batch. S and I got seated in a booth with a good view of the registers, and oh joy, it turned out the restaurant did not have any more apple pies. Mother was fuming, and I felt bad for the staff, but the manager handled it quickly with a coupon offer, and her kids were hungry and whiny, so she gave up the fight, and they all went to seat down. They were shooting me angry looks from across the restaurant, to which I responded with a wide smile, because the faze 2 of my petty revenge had just occurred to me. After our meal, I had S build a sentence on his sentence strip that asked “Do you want apple pie?” (Not the most polite way to ask, but PECS book had its limitations) and we made our way from table to table asking it to diners and handing out pies, as I explained about S’ condition and this being a good exercise in communication and social interactions for him. Everyone was responding kindly, smiling and high-fiving, overall very nice experience for S. When we were down to the last pie, I decided to keep for myself, because there was only our favorite family of 6 left, and heavens know, they were not getting a crumb. As we walked past, the mother went “Excuse me, my daughter would like a pie”. The audacity! So I got the box out the bag, looked the woman square in the eyes and said “I know”. Then I opened it, took a big bite, went “mmmmm”, and we walked out of the place. Very petty, but very, very satisfying.

Caspar van Wittel - Rome: View of the Arch of Titus


oil on canvas

Private collection

Knowing Japanese is Cool

Not a fuck customers story, but something actually kind of funny.

So, I was at work at the Golden Arches working the back window at open. This customer pulls up to my window and he say, “Mushy mushy. That means hello in Japanese.”

I had taken Japanese from kindergarten all the way through 12th grade, so I informed him moshi moshi was used to answer the phone and said good morning to him in Japanese. Luckily, this customer doesn’t have a stick up his ass and ended up laughing and impressed.

Just funny how it happens that the one person who speaks decent Japanese in our store was there for this exact moment.

Jan van der Heyden - An Architectural Fantasy with a Triumphal Arch

17th century

oil on panel

The National Gallery, London


Long time listener, first time caller. So this is a good customer story to give people some hope maybe.

So I work at the Golden arches and we recently found out we’re allowed to keep tips from customers. Now last year around this time, I had some regulars give me -max- five dollars for the holidays.

Today, a guy who’s been coming since this time last year, gave me an EB Games gift card. I figure, “okay, there’s probably five, maybe ten bucks on here.”

So I go check the balance when I get home and I am ASTOUNDED to find fifty bucks loaded on that baby. I haven’t even asked this guy’s name, it’s always busy and I always forget but I know his order as soon as he starts ordering it. I guess he appreciates that. A good start to the week following what’s been a shitty past couple of weeks.

Thank you random citizen, for paying for a good chunk of Mass Effect Andromeda.

Stutter - Klaroline High School Reunion AU.

A/n: Hello everyone! This was a drabble requested by the awesome @kcer4life Thanks so much for the votes and signal boost about my design entry! I hope you like it! 

If it wasn’t for Bekah. He wouldn’t be going to this blasted abomination.

A high school reunion for the three years above and below her year.  How absolutely tedious.

He wasn’t going.

It was a ludicrous idea in the first place, and unlike Bekah, he didn’t have fond memories of Mystic Falls High School. That place had been the closest thing to penitentury that he’d ever experienced, and he’d dash it if he was going to wander back in so that dilapidated hell hole could have another go at him.

No. He absolutely, 100% was not going.

That was until his sister arched on golden eyebrow at him and with that infuriating smirk on that bint’s face she said.  “Caroline’s going to be there.”


Damn it all to hell.

Keep reading

i fell in love with a woman whose outline i traced in a mandatory art class. through sheer paper, i detailed every wrinkle in her dress of silks and satin, held against her body by fiddly golden clasps; the arch and bend of her ankles, and then to her feet.

they lay delicate, tender, almost, against the marble she reclined upon, and her eyes watched a distant sea and the sky above her was as good as dead to the schoolgirl hunched over at the grey desk.

—  it occurs to me that i loved nothing more than a ghost / t.b. 
Valentines Gone Wrong Starters
  • "Does this have caramel in it? I'm allergic to caramel!"
  • "I forgot to make reservations."
  • "We're out of condoms."
  • "Tell me that's not my ex over there."
  • "What do you mean these diamonds are fake?"
  • "How was I supposed to know there would be a bee in the bouquet?!"
  • "My boss told me I have to work late."
  • "What do you mean you're at the retaurant across town?"
  • "This is not a proposal!"
  • "No, you have fun with your date. Don't let my being stood up stop you."
  • "I'm really sorry my dog peed on your good shoes."
  • "We're eating out at the Golden Arches!"
  • "I didn't realize these tickets were for the nosebleed section."
  • "I shaved my legs for this?"
  • "Olive Garden is not fine dining!"
  • "We're going dutch, right?"
  • "That movie was awful."
  • "Nobody said anything about this being a cover band!"
  • "Something has been nibbling on these chocolates."
  • "Our waiter is so hot."