Do you guys ever have customers that come to your store looking for items that you don’t carry, but it’s really obvious another store would carry?
Like I work at a sporting goods store, and I had a customer once who wanted to buy sand. He thought we might fill basketball goals with sand to weight them down, so we must sell sand. It’s not a completely illogical conclusion to come to, but home improvement stores will definitely sell sand (and it’s not a question of our store being more available, the nearest home improvement store is 1.9 miles away from the store, and they’re open both earlier and later.)
Another time I had two women looking for air bed air pumps. I showed them our selection, and they asked to test one out. I didn’t know about just opening a product to “test” and I was confused about what they were trying to test? They wanted to blow up a bunch of balloons for a party, and they thought an air bed air pump would work. We have an opened pump at customer service for some reason, and it didn’t really work for blowing up balloons, so I suggested that they try Carty Pity, and do you know what they said? “Oh, we were going to go there next.” Why in the world wouldn’t you go there first? Distance is definitely not a factor this time because the Carty Pity is in the same strip mall as our store. I’d maybe try an air bed pump as a last ditch effort if literally every other store was out of balloon air pumps, but I wouldn’t come here before any store that actually sold balloons.
And lastly I had a woman come in and ask if we had any clothes that would be appropriate for “going out.” If you want to wear either leggings and a racerback tank top or a fishing shirt and cargo pants out, yes; otherwise, no. And there’s a mall directly across the street. Like, why are you here???