Hi! Girl from the trampoline park cafe again.
So during school term times, between 4-6pm we run an offer called ‘Jump n’ Dine’ which basically means if you book an hour slot between 4-6pm, you pay the £10 for an hours jump and you get a ticket for a free kids meal. It’s insanely popular, and there’s a massive poster outside advertising it. (Keep this poster in mind, it’s important.)
The system works like this right:
1. Walk into the park and go to the reception where after you pay for your jump you will be handed a colour coded poker chip.
2. Go over to the briefing area where you will watch a health and safety video. After the video you will swap out your poker chip for the matching coloured wrist band.
3. Off you pop onto the trampolines.
Now it’s not uncommon for some parents to come up to the counter on a weekend or before the offer times on a weekday and ask about the free kids meal and usually about 95% of them are really understanding when we tell them that the offer isn’t running yet.
But. There’s always that one mofo that kicks off…
So, a hella busy Saturday. It’s about peak time (2-4pm) and I am just about ready to clock off when a woman and her friend comes up to the counter. The woman slams her poker chip down on the counter and says “Give me that free kids meal,”
I just blink at her in surprise for a few seconds before I very calmly explain the offer and that it doesn’t run on the weekends, and also what you’re actually supposed to do with the poker chip.
She looks at me bewildered and just says in the most pissed off voice “So you’re telling me that I have paid £11.50 (£1.50 for special jump socks) just for an hours jump?”
And all I can say is “…yeah?” I was dying to add “just like everybody else has done,” but I’m just not that ballsy.
She looks at me absolutely disgusted, and looks at the menu and all but shouts “£3.25 for the kids meal, I ain’t fucking paying that!” And storms off. I serve her friend after who is lovely and while I’m taking her order the other woman comes storming back and with her back facing me says (very loudly so I can hear) “They need to be more clear about that fucking offer, it’s so confusing and the food is too expensive.” All the while throwing a dirty look over her shoulder at me like it was my fault!
I just look at my manager who witnessed the entire thing and she looks just as taken aback as I am.
Two things that really bothered me:
First, £3.25 for a decent sized, freshly made kids meal with a drink is pretty cheap if you ask me. A lot of parents are thrilled by it and come every week for the offer. You’re literally only saving a couple pounds at the most with this offer really. It’s only beneficial if you have a large party of kids.
And second, like I mentioned before there is a massive poster just outside the buildings doors advertising said offer and it quite clearly states the days and times it runs. And also on Facebook posts it’s very. Clearly. Stated. It’s not my fault that the woman just saw the 'FREE MEAL’ and didn’t bother to read the rest. Fucking dole dossing cheap skate.
She ended up buying two fruit drinks, a coffee and two packets of crisps in the end which ended up dearer than if she’d just bought the two meals…poor kids.