What she means:
They killed Captain Flowers for comedic relief in the series but then he turned out to be AgeNT FLORIDA AND THAT ISN'T FAIR. I LAUGHED WHEN HE DIED OH GOD I WAS SO AWFUL. AND THEY BROUGHT HIM BACK WITH O'MALLEY INHABITING HIS BODY AND I TRUSTED THAT. why did i trUST THESE PEOPLE WITH MY SOUL??????
Because the user agent had been spoofed so goddamn bad a few years ago, I had blacklisted any user agent starting with the name of the SSL provider. The legit SSL updater service uses the company name as the beginning of the user agent with a unique identifier further in the string. Removing that user agent block restores service.
Helen: So turns out your Dr. Hu is a fantastic therapist. (…) He said that I’m fine and I don’t need therapy. Alex: Wait, wait, wait, wait. Did you talk? Helen: Uh, yeah, of course I talked. Alex: About actual things like, you know, your fondness for wine, and how you use work as an excuse to avoid ever going out, and your fondness for wine? Helen: Oh, I am ready to start going out.