Aaaand THAT's why you don't come to work drunk.
When I was a front desk agent at a hotel, we hired a new night auditor who worked the shift right after me most days. I had been asked to stay one hour later (basically overlapping our shifts) for a week or two to help her get a grasp on some of the basic stuff that she might have forgotten during her training.
This lady was your very typical “cat lady”. Literally. Probably about 60, looked like she lived in a trailer park, scraggly hair, didn’t smell ago great. Why she was hired I don’t know. But either way, that’s what it was. Two or three days in, she started coming in smelling of alcohol. She worked nights alone. Meaning I was the only one who would have seen her in this state. The first two times I didn’t really say anything. I didn’t know her well or her situation, but I kept an eye out because she seemed lazy and incompetent. She was also just a rude lady in general and wasn’t nice to guests (or me).
Then one day, right when she came in to start her shift, I got slammed. A tour bus of asians came in at 10 pm and I was scrambling to check them all in. Usually these people (we got a lot of tour buses) would not really understand etiquette and would demand that we connect them to the wifi. They usually didn’t speak English and their phones were not in English. Needless to say I was completely overwhelmed.
First offense- she just stood there when the phone was ringing. She said she was too scared to answer it. I’m not her manager, but I finally told her “Hey, you have to answer the phone and I need help right now”. I was still in the middle of the tour bus mess. She still didn’t answer the phone, and watched me check them in.
Second offense- when the people were coming up to us after checking in motioning for us to sign them into the wifi, she would shake her head and shrug her shoulders and then point to me. Basically saying, I don’t speak your language go to her.
Third offense- She reeked of alcohol.
Fourth offense- as the tour group was headed up to their rooms and was basically done, she says to me, “Hey do you mind if I go run and grab a pizza? i’m starving.” Uhhh lady you JUST got to work and also you could just order delivery. I’m not staying here doing YOUR job.
Fifth offense- She called my personal cell three times (one past midnight) instead of our manager to ask very very obvious questions.
Sixth offense- She looked in my personal binder that I kept in the office for my login. She used my login to do all of her work that night. The next day, my manager was PISSED at me because it looked like I had overbooked us because it was under my login.
That was it.
So two days later on my shift, she came in and I changed my tone. i asked her what her favorite bar was and we started talking casually. i secretly turned on my recorder on my phone and got her to admit to drinking right before work. She even admitted to driving drunk to work. Most incriminating? She asked if I wanted to sneak a bottle of wine from our bar later.
I excused myself to the bathroom and called my manager. She showed up and I told her EVERYTHING. I left.
The next shift I learned she had been fired and escorted by police off the premises. They found drugs in her vehicle and arrested her in our parking lot.
My reward? i knew how to look at the video cameras and watched the whole thing back with audio with my maintenance guy. Some people.