Lie to my face after I worked there for a year and was a supervisor? Have fun losing your job.
Hey all! I used to work for a cable company in eastern Canada [rhymes with lifelink] I finished up with them on good terms about 2 years ago and called in due to some issues with my hardwired speed being 20mbps instead of the 50mbps I was paying for, I knew they could guarantee 80% hardwired as was the policy, this woman I got on the phone argues with me up and down [keep in mind I was a supervisor before I left] that they only guaranteed WIRELESS speeds! I told her she was an outright liar and needed to be retrained, went over company policy and what she was supposed to be doing step by step, eventually she put me on hold for 10 minutes after I requested a supervisor cause I was done dealing with her, she comes back and says “Are you ready to speak to me like an adult now Envory?” I was pretty ticked, went on facebook and contacted the 3 managers I knew from her callcenter and got them to listen in on the call and advised her of what I had just done, she started apologizing profusely and was almost in tears, found out later she got fired as she had been talked to numerous times about this and would not stop.
For all you call centre reps out there that do your job, you’re awesome, for those of you that are meh at it but still do it, keep it up, for those of you that blatantly lie to customers to get them off the phone quicker and make them call back to pester another rep, a sincere and heartfelt f*ck you. Remember some of us used to work for you and know higher ups in your company and will report you.
Have a nice day :)