Rewind the clock by a couple of decades and I was working as a team lead for an office supply store. This office supply store has a “copy center” where staff members would print, copy, and scan stuff for customers.
Enter “Penny”. Penny was a middle-aged woman who would come in every Friday smelling like wine, dressed somewhat elaborately, and who would make ridiculous demands on the copy center staff. Penny: crazy lady!
Penny’s weekly Friday afternoon visitations had been going on for a while before I ever became aware of her. She would come in with elaborate letters including photos, keepsakes, etc written to England’s Royal Family - various members from the Queen to Prince Charles to Fergie. She would make the copy staff photocopy the letters, demanding perfection to the point where she measured the margins to ensure the contents copied were in the exact center of the page. Then she would make the copy center staff package the letters and, when she did include something such as photos, inspect the packing to ensure the tape was perfectly even and pay the shipping to Buckingham Palace in London. She would frequently make the copy staff read the photocopied letters back to her. When they had initial refused to, she had called district management and complained so this request was honored whenever she asked.