Yell at one of my employees? Enjoy your over-priced meal.
I work at a fast-food restaurant in a small town. More specifically, I’m the manager of that store (I don’t own it, but I run it).
As is common for most small towns, we often get customers that come through our drive-thru in those stupid jacked-up diesel pickup trucks, and those things are LOUD, especially when played through a headset directly into your ear.
Not only do those trucks sound like a school bus that hasn’t had a muffler in 12 years, but they make it reeeaaaally difficult to hear the driver through your headset, especially when the driver thinks you can hear their order that’s spoken at normal conversational volume.
One night, one of those douchenozzles rolls into the drive-thru and leaves the engine running, which makes it incredibly difficult for the girl taking his order to hear him (sometimes people will cut the engine as they know this is the case). After several requests to repeat himself to understand his mumbling, the customer gets angry and yells at her, calling her a “deaf-ass b*tch” and saying “How hard is it to f*ckin’ listen.” Needless to say that made me very angry.
Well wonderful Mr. Fecalweiner the store manager also had a headset, so I decided to chime in and tell my employee that I’d deal with it.
I eventually figured out what he wanted, but instead of ringing it up as the Meal with his fries and drink upsized to large sizes, I rang every item up separately. When it’s a “meal,” the system automatically includes a slight discount in the total; when everything is rung up separately, it can almost come out to be $3.00 more expensive than if it’d been made a meal. He never noticed the sizeable change in the price, and I was even able to sell him a couple pies for being “understanding” about the situation. The order taker girl couldn’t stop laughing in the break room after that.
Basically, don’t be an a*shole to people in the drive-thru because they can’t hear you over your stupid truck, or you’ll end up paying almost twice as much as you should for the same order.