Shinhwa Company’s Updates:
[2017 SHINHWA SUMMER LIVE ‘MOVE’ D-22]
#SHINHWA #CONCERT #2017_SHINHWA_SUMMER_LIVE_MOVE
[NOTICE] INFORMATION ABOUT THE PROGRESS OF SHINHWACHANGJO 12TH GOODS’ FAULTY PRODUCTS’ RE-SHIPPING
This is SHINHWA COMPANY.
First of all, we are so sorry for causing such inconvenience about SHINHWACHANGJO 12TH Fan Club Goods, raincoat.
We would like to inform you about the result of fault product exchange and re-shipping progressed through production enterprise.
We handled all the reception about faulty product and omission through 1:1 mailing and calling system, and currently we are in the progress of shipping all product which been handled.
After checking with the production enterprise, we found about that 3% of the overall production was in faulty. For this, we went through total 4 terms of shipping. We also apologize for causing inconvenience in shipping process. SHINHWA COMPANY will promise to work hard on production enterprise selection and process examination.
In addition, if there’s more question about the product, although it’s over the reception date, please contact through the reference down below, we will promise you a steady follow-up service.
* SHINHWACHANGJO 12TH GOODS REFERENCE (Korean/Global)
※ Mail : firstname.lastname@example.org
(Information needed for mail inquiry: Inquiry, INTERPARK ticket number, Name, picture of the faulty product, and address for the new shipping)
If there’s any problem or inconvenience in inquiry progress, please contact to SHINHWA COMPANY mail reference.
SHINHWA COMPANY will work harder in production enterprise supervision in order not to cause inconvenience any more.
Once again, we are so sorry for such inconvenience.