I work games at an amusement park and was working a game that had been open for less than a week and it was first day working it. Due to this, not all of the signs were up, and there was some general confussion about the prizes. For example, if a guest was smaller than the rent-a-fence that we had in front of most of the game, the guest would win the smallest prize ever if they had scored no points.
A guest around 11 plays, and scores one point. (For the lowest prize you need 2 points.) He plays again and scores no points this time. I do my usual nice try, high five, thanks for playing and the guest sits down and crys. Another guest plays that looks five and is below the fence. He is unable to get any points, and none of the balls even reach any of the goals. I tell him nice try, but as you did such a great job, I’m going to give you the small soccer ball. He leaves all happy and runs to his group.
Not even five seconds after, a women comes up yelling why did the 5 year old get a prize, when he got no points but not the 11 year old. I explain to her that anyone who is shorter than the fence gets the smallest prize. In turn she is screaming that it’s not right and that that we shouldn’t do that. I explain again and state that I am more than happy to call a supervisor. She states no and keeps screaming about this. I offer a few more times, until she states that she is taking her 11 old home as he is crying. She and most of her groups leaves, except for one man. He apologies for her behavior and talks to us about it, fully understanding.
A few minutes pass, while we are talking to him when a games supervisor walks by. I yell for her and she comes, when I explain what had just occured. At this point, about half of the group returns and starts speaking with her.
Another guest comes and plays, and while I am resetting the game, the operations manager comes and asked what is the prize we give to the little kids. I tell him, and he grabs one and goes back out to the midway. There the women’s entire group is, along with the operations manager, a games supervisor, assistant rides manager, and the games manager (my manager) and a guest service supervisor.
A member of this group went and complained to the first manager they saw (the assistant rides manager), who in turn called the guest service supervisor that was with the operations manager at the time. My manager was also called by the guest service supervisor.
The crying 11 year old a ball. Was your kid that special that you had to get a five supervisors/managers involved? Maybe you should teach him that you don’t always win, and not create a storm when he crys.