I don’t get how people are just…so nasty to their servers.

I went out to eat today at a pizza place and my waitress brought me a refill without me asking and I was like, “Oh thanks so much!”

And she just got the most startled look on her face, like she was flustered that I had said thank you of all things.

When she came back a few minutes later with the check, I complimented her socks (they had a super cute pretzel pattern on them and I’m a sucker for fun socks) and her face absolutely LIT up. We had like a three minute conversation about how they’re the only part of her outfit she can really customize, having a uniform and all that, and she left with a grin on her face.

But the fact that she seemed surprised that someone was being nice to her was just so upsetting to me.

Your servers are human. Treat them like it.

An incomplete list of my favorite customer interactions
  • A phone call: 
    • Me: Thank you for calling This Bookstore, how can I help?
    • Customer: I’d like to talk to Tom please.
    • Me:…there’s no one named Tom who works here.
    • Customer: this is This Bookstore, right?
    • Me: yes. 
    • Customer: Then I’d like to speak to Tom
    • Me: Sir I’ve worked here for a year and a half, and there hasn’t been anyone named Tom. 
    • Customer: well can I leave a message for him? 
  • A different phone call: 
    • Me: Thank you for calling This Bookstore, how can I help?
    • Customer: I’d like you to order something in for me. 
    • Me: Sure! Do you have the ISBN or the author’s name or the title? 
    • Customer: it’s a vinyl record. 
    • Me: we’re a bookstore?
    • Customer: Yes. I’d like you to order it for me off Amazon. 
    • Me: You want us, an independent bookstore, to order you vinyl records off Amazon
    • Customer: yes. 
    • Me: Sir, that’s not a service we provide. 
    • Customer: Well I don’t believe in credit cards or the internet so I need you to do it for me. 
  • Yet another phone call: 
    • Customer: Yes I’d like to order this book in. 
    • Me: Our distributors don’t carry that book, sir. I can see about getting a used copy in. 
    • Customer: Sure!
    • Me: Okay, it looks like the used copy is going to be $122 plus our handling fee. 
    • Customer: Google says it’s $42.
    • Me: Then your best option is probably to order it online. 
    • Customer: Okay. Do you have the phone number so I can call google? 
  • Feel free to add your own