customer loyalty

Post Samsung Galaxy Note7 disaster, launch of Samsung Galaxy S8 and S8 edge is the great strategy put to act by Samsung in order to re-gain its customer loyalty.

Please fire me. I work as a cashier at a local supermarket where we have a campaign that we hand out a small sticker for every 5 dollars our customers shop for. The customers collect the stickers in a booklet which the customer then hands in, in order to get nice silverware and chef knives and such,

The first 10 customers rejected my offer to give them stickers by laughing at me. The eleventh customer had a big grin on her face and told me she would love to get some stickers for every 5 dollar she shopped for. Turns out she had bought an entire new kitchen set for over 5000 dollars… I seriously had to close my cash register and count stickers for the rest of the day while the customer was humming and playing with her phone. When I was done she told me maybe her son would like to play with these.

Please fire me. I work at a drugstore. I keep a coupon folder under my register and offer to use coupons whenever customers make purchases that I know I have coupons for. I live in a military town and figured this was a small way I could give back to service members who don’t make much. I’ve saved some customers as much as 50-75% on their purchases. Over the three years I’ve been doing this, I’ve received 26 calls to corporate by customers thanking me for doing this. I have not received any incentive or reward for doing this, but I do it because I want to.

Last week a regular customer, who I regularly apply coupons to her weekly purchases, came in and made a $12 purchase. I had no coupons for her items. She called corporate and complained because I did not offer her any coupons. I was counseled for an hour by my manager and also received a 20 minute lecture from my district manager, and am now under consideration for disciplinary review. I may lose my job for not having had any coupons to save this woman money on a $12 purchase. 

I was also told to stop offering coupons to other customers because of this. 

Please fire me. A customer made a scene in front of my boss and co-workers about how she “lost all faith in our store ad will never shop with us again” because she found ONE of the 4 items she bought from us for $3 cheaper at another place. It was my first week there.