custom dvd

Please fire me. A customer just tried to convince my manager and I that the policy “opened CDs, DVDs, and Blurays may not be returned…” means that they “may” possibly be returned. She claimed to be an English teacher.

The worst parent ever

I used to work as a cashier/customer service person at Target. One day when I was working the customer service desk this guy came in to return a DVD of Pan’s Labyrinth. No big deal, but we were supposed to ask the reason for the return (was the disc defective, etc.). 

Me: So, was there something wrong with the DVD, sir?

Customer: Yeah, it’s not in English and it doesn’t say that anywhere on the box.

Me: *turns the DVD case around and points at the description* No, sir, see it says right there “in Spanish with English subtitles”. We’re really not supposed to do returns on opened DVDs if there’s nothing actually wrong with the disc.

Customer: Well, I bought this movie for my five-year-old son and he can’t read yet so that doesn’t do him any good. And usually they’ll have an English version on the disc too so I thought this one would have that but it doesn’t. My kid can’t read yet so he can’t watch this and I want my money back!

He went on like that for a while, so I did the return for him to shut him up and had to mark a perfectly fine DVD for destruction, and the whole freaking time I’m thinking You bought Pan’s Labyrinth, an R-rated movie with some seriously fucking disturbing themes and imagery, for your five year old, having never watched it yourself to see if it was appropriate for a fucking kindergartner?! Worst. Parent. Ever. Good damn thing your kid never got to watch the movie. I mean, it’s a great movie, but not for a five year old!

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Conversation with a customer at work
  • Me: Thank you for calling Verizon. My name's Adel. How can I help you today?
  • Customer: Yes I'm watching a movie on tv and there are so many darn commercials. Can you get rid of them for me?
  • Me: I'm sorry ma'am, but we're not able to do that. Commercials are on every tv channel.
  • Customer: Oh I could've sworn I've seen movies without commercials before.
  • Me: Oh were you maybe watching a DVD?
  • Customer: I don't think...oh oh yeahhhh. That's it. Well sorry to waste your time.
At Work III
  • Customer: I don't have a Blu-Ray player. Will this Blu-Ray Disc play on my DVD player?
  • Me: No. It will not. Blu-Ray discs only play on Blu-Ray players. You would need the DVD version for it to play on your DVD player.
  • Customer: I don't understand. This is so confusing.
  • My Internal Monologue: The round peg goes in the round hole and the square peg goes in the square hole.

Call Center

Knoxville, TN, USA

Customer: “Why you guys stop selling DVD players?”

James: “Comcast does not sell DVD players”

Customer: “Well, somebody came in and took my DVD player and said they were from Comcast and I want it back”

James: “Did he have on a Comcast uniform?”

Customer: “No, just some regular clothes”

James: “then, I’d advise you to hang up and call the cops cause you just got robbed”

4

Love Book “Scholar Who Walks the Night” at Tsutaya (Japan) gift (not sold) to customers who rent DVDs

「Loveアジアbook」プレゼント要項
期間中に「#夜を歩く士」など対象作品をまとめて5枚以上レンタルで先着でプレゼント! cr: kmax0218