custom dvd

Please fire me. A customer just tried to convince my manager and I that the policy “opened CDs, DVDs, and Blurays may not be returned…” means that they “may” possibly be returned. She claimed to be an English teacher.

The worst parent ever

I used to work as a cashier/customer service person at Target. One day when I was working the customer service desk this guy came in to return a DVD of Pan’s Labyrinth. No big deal, but we were supposed to ask the reason for the return (was the disc defective, etc.). 

Me: So, was there something wrong with the DVD, sir?

Customer: Yeah, it’s not in English and it doesn’t say that anywhere on the box.

Me: *turns the DVD case around and points at the description* No, sir, see it says right there “in Spanish with English subtitles”. We’re really not supposed to do returns on opened DVDs if there’s nothing actually wrong with the disc.

Customer: Well, I bought this movie for my five-year-old son and he can’t read yet so that doesn’t do him any good. And usually they’ll have an English version on the disc too so I thought this one would have that but it doesn’t. My kid can’t read yet so he can’t watch this and I want my money back!

He went on like that for a while, so I did the return for him to shut him up and had to mark a perfectly fine DVD for destruction, and the whole freaking time I’m thinking You bought Pan’s Labyrinth, an R-rated movie with some seriously fucking disturbing themes and imagery, for your five year old, having never watched it yourself to see if it was appropriate for a fucking kindergartner?! Worst. Parent. Ever. Good damn thing your kid never got to watch the movie. I mean, it’s a great movie, but not for a five year old!

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Conversation with a customer at work
  • Me: Thank you for calling Verizon. My name's Adel. How can I help you today?
  • Customer: Yes I'm watching a movie on tv and there are so many darn commercials. Can you get rid of them for me?
  • Me: I'm sorry ma'am, but we're not able to do that. Commercials are on every tv channel.
  • Customer: Oh I could've sworn I've seen movies without commercials before.
  • Me: Oh were you maybe watching a DVD?
  • Customer: I don't think...oh oh yeahhhh. That's it. Well sorry to waste your time.
At Work III
  • Customer: I don't have a Blu-Ray player. Will this Blu-Ray Disc play on my DVD player?
  • Me: No. It will not. Blu-Ray discs only play on Blu-Ray players. You would need the DVD version for it to play on your DVD player.
  • Customer: I don't understand. This is so confusing.
  • My Internal Monologue: The round peg goes in the round hole and the square peg goes in the square hole.

Call Center

Knoxville, TN, USA

Customer: “Why you guys stop selling DVD players?”

James: “Comcast does not sell DVD players”

Customer: “Well, somebody came in and took my DVD player and said they were from Comcast and I want it back”

James: “Did he have on a Comcast uniform?”

Customer: “No, just some regular clothes”

James: “then, I’d advise you to hang up and call the cops cause you just got robbed”


Love Book “Scholar Who Walks the Night” at Tsutaya (Japan) gift (not sold) to customers who rent DVDs

期間中に「#夜を歩く士」など対象作品をまとめて5枚以上レンタルで先着でプレゼント! cr: kmax0218