Customer: “Is yall’s chip reader working?” *inserts chip before getting an answer*
Me: “Are you doing debit or credit?” *knows the answer*
Customer: “it’s gonna be debit.”
Me: “Go ahead and swipe your card.”
Customer: “But it’s got the chip on it.”
Me: *stares at label on card reader* “go ahead and swipe your card.”
Customer: *ignores me and leaves card inserted; selects debit; ignores prompt to remove and swipe card; card reader begins beeping; customer removes card and puts it back in wallet* “Did it go through?”
Me: *sighs internally while staring at the label* “No, you gotta swipe your card.”
Customer: “These things don’t know what they want, do they?”
fun tip for the day, from a former customer service operator: if you call a customer service line that has little “this call may be recorded” disclaimer, and the person who helps you out does a good job, TELL THEM THIS. say, “you have been so helpful, i really appreciate it” or similar, not just because they were nice to you and you want to be nice back but because this counts on their quality assurance scores. at the place i worked doing credit card customer service, our bonuses/raises/continued employment depended heavily on somebody listening to our phone calls and grading them. a clear statement of appreciation (more than just “thank you”) was worth a lot. it takes like 15 extra seconds of your life. i try to do it whenever i can.
p.s. if you’re really feeling wild and/or somebody has rocked your world answering your questions about shipping or giving you a refund or fixing your computer, and you have some extra time, ASK TO TELL THEIR MANAGER HOW GREAT THEY’VE BEEN. trust me.
"Is that debit or credit?" *customer silently shoves card into machine* "sir, debit or credit?" *stares blankly at screen* "I need to pick debit or credit." *still staring blankly* "Um. Debit? *screaming internally*"
My daily cashier life: Me: you'll press yellow for credit Customer: it's a debit Me: okay then you'll have to put in your pin Customer: no pin Me: ...... right......... I'll have you press yellow.......
me: will that be debit or credit? customer: debit me: *hits 'debit'* okay, go ahea- customer: NO ACTUALLY CREDIT me: okay thats fine, just hit the red cancel button on the pin pa- customer: *shoves card into machine* ITS NOT WORKING?! me: 😧
Tfw a customer inserts their chipped credit card to pay and then hand me a gift card after I've already processed their purchase. Like. Speak up please if you want to pay with a gift card first. I can't cancel anything once your card goes through.