I’m hoping to make a few variations of this in the future (when Uni dies down and I have the time) to try and improve on the design. And also work out the best possible layout for inside the lock box to make fixtures to keep everything in place while in transit.
It has come to our attention that several post and comments berating Crinkle Crate have been posted on Tumblr. We would like to fully and officially address these comments and issues in order for a more transparent outlook to be revealed. There are two sides to every story and we simply ask that you take a few minutes to listen to another side.
Past Crates & Refunds
These post first originated with a single individual who contacted our customer support on April 7th, 2017 requesting to cancel and refund their April crate stating:
“I know [on] the website it states that it cannot be refunded once I pay, but I had a terrible experience with my first crate that I really don’t want to get another one. I just didn’t cancel in time.”
She went on to explain that she:
“got charged $60 for tax and brokerage (this plus shipping and the box price costed me $150, which is ridiculous).”
Our support staff first thanked the customer for contacting Crinkle Crate and then went on to address each of her request. First explaining that:
“Unfortunately, as you saw stated on the website, we are not able to issue refunds once a recurring order has been placed.”
(Please note we have now updated our our refunds policy in our Terms & Conditions) Our support member then went on to address the issue with the international taxes and brokerage fees by adjusting their account so our shipping department will now ship all her future orders via USPS and stated that:
“USPS typically does not charge as high of taxes and brokerage fees.”
Finishing off the response, our staff member told the customer that if they had any questions to “please don’t hesitate to ask!”
–As a business, we utilize UPS as our main shipping carrier due to negotiated rates which allows us to keep shipping cost as low as possible while also allowing us to feature the best items available for the crates. Duties and taxes are solely calculated by the shipping carriers and the only option we have as a business when a response like this is received is to manually request that their future orders be shipped using a different carrier.–
After several back and forth emails with the customer confused regarding when her April crate would be shipping and by which carrier (though we reiterated these details to her several times), she then simply stated that:
“Yeah there will be no April crate…and I’m gonna reject this package too. This is ridiculous, the items I got from my last crate isn’t even worth the discounted price of the crate alone. $60 for 4 diapers, a boring plain onesie, and a bunch of crap I can get from the dollar store? The point of subscription boxes is supposed to get things that are worth MORE than the price, but this doesn’t even come close. And by the way I have posted pictures of what I got and a summary of what has happened on Tumblr, and you’re gonna lose a lot of customers if you don’t do something about it.”
Since it was still part of our policy to not issue refunds for already placed recurring orders, and because of her disappointment with March’s crate, we offered to refund her for March’s crate:
“As long as nothing has been used or open, you can ship the package back to our shipping department and once we get it and verify the contents are intact, we will refund you the cost of that crate.”
Coming to the conclusion of the correspondences between us (Crinkle Crate) and this individual, she ignored our offer to refund March’s crate and once again requested that we refund her for April’s crate. In our last effort to accommodate this customer, we refunded her the full amount for her April crate and simply asked her to show a sign of good faith in return by removing her post which erroneously refer to these correspondences.
In her retort she stated that:
“Even if I remove my tumblr post, it will still appear on all the blogs that reblogged from me. I don’t think I said anything that was not true in my post so I don’t see why I should remove it.”
And then her final message she stated that she is filing a chargeback with her bank. Please let it be known, at the time of this last message from her we had already issued a full refund.
Although we do not state that we are perfect company by any means, in every situation we take the time and effort to communicate with our customers and try to resolve any issues. Every business has policies in place which safeguard the business and their customers. As with most subscription box businesses, our policy for refunds (at the time of the correspondences) was that refunds are not issued for a recurring order that has already been charged for. We have three very easy methods which allow ALL our customers the option to resolve payment issues, whether that be skipping their next crate, pausing their subscription for the foreseeable future, or finally canceling their full subscription before the next charge date.
Other Erroneous Details
In her first post she stated that:
“They charged me for my April crate before they shipped the March crate (my very first crate). Because of this, I did not cancel my April crate before I got charged.”
But she knowingly acknowledged in her first correspondence with us (on April 7, 2017) that:
“I just didn’t cancel in time.”
Furthermore, her March crate was shipped out on March 24th, 2017 and she was not charged for her April crate until March 30th, 2017 (the scheduled charge date for April’s crate.
International Shipping & Custom Declarations
All orders are shipped via UPS both domestically and internationally in the first place unless otherwise requested by the customer to ship via USPS. As stated above, UPS is our main shipping carrier and provides the best benefits for us as a business and for our customers.
Custom declarations are a legal document required to ship and receive packages between countries. In order to protect our customers with regards to discreteness, we categorize the items into their simplest of terms such as “clothing” or “toys.” All items are priced at their “crate price” with the total cost equal or less then the price of the crate and NEVER higher.
Product Procurement & Pricing
We would like it to be known that no items featured in the Crinkle Crates have been or will ever be from the “Dollar Store.” The majority of the items that are featured are sourced from reputable ABDL companies, whether that be the diapers, clothing, or accessories. On top of this, Crinkle Crate designs and manufacturers many custom items for the crates as well, like the t-shirts, onesies, sleepers, adult baby bottles, adult pacifiers, and more. Finally, some smaller items are supplemented in which help further detail the theme.
At the current time of this posting the crates are designed mostly as a “one-fits-most,” (we are working diligently to further expand the options we offer and hope to rollout a “custom, build-your-own-crate” option in the near future). We understand a “one-fits-most” option does not work for everyone especially in the ABDL community. Items that might appeal to one individual might not appeal to another. We simply want it to be understood that although a couple people had dissatisfaction with March’s crate, lots more were very happy with it.
Along with the “one-fits-most” design, each crate typically features 4-6 diapers. We are not a diaper company and are not trying to provide a full months use of diapers in a single crate. The crate is currently designed for two purposes, (1) to try new ABDL diapers and (2) to receive fun and unique items related to the months theme. The diapers are equal to the price, time, and effort an average consumer would spend to receive multiple diaper samples directly from the original manufacturer.
Crinkle Crate’s Affiliate Program
The Crinkle Crate Affiliate Program was a program that was originally designed to allow affiliates to receive Crinkle Crate’s at promotional pricing in return for reviews. Unfortunately, this program was short lived due to unforeseen events. Several incorrect comments have been made regarding this program and how we treated our Affiliates. The program was canceled due to low ROI and other hardships. We had worked for several months to finally launch the program and were very sad to have to close it. A detailed correspondence was emailed to ALL our affiliates which stated that the program was ending and what steps they should take next. Due to how our system is configured, once the affiliate program was turned off all the Affiliate accounts automatically became normal accounts (again, they were notified of this in the email and provided instructions on what to do if they wish to cancel their account). From simple error, some of the Affiliates did not provide their accurate email address and thus never received the email notifying them of the program being canceled and their account automatically getting switched to a normal account. A few Affiliates got charged the full price for the next crate and once they reached out to us we quickly resolved the issues.
We want to thank all of our Crinkle Crate Affiliates for joining the program and being a part of something special, even for the short amount of time it was.
Why Did We Publish This Response?
Our final thoughts.
We are NOT a large corporation. We are not a conglomerate company that only cares about profits. Yes we do care about profits, but every business has to (that’s what businesses are in the first place designed for). We are a small organization that is operated by a very small group of people. We first and foremost are members of this community providing a service that otherwise would not exist.
We have several projects in the works and hope to expand how the crates are designed and allow more options to better fit our customers needs. We hope to allow both “girl” and “boy” options, as well as have the choices to include or exclude specific items as the customer wishes.
We strongly advise that consumers use common sense with regards to what they hear and choose to believe. We very much appreciate you taking the time to read this long post and hope you will give Crinkle Crate another chance!
OKAY we’ve been busy with school but now since summer is basically just starting here in canada, we will have a lot more time do these things. i apologize to the people who have been anticipating a post from us. hope you enjoy this~! - dad
seungcheol is the lazy manager that sits in the back drinking caramel macchiatos
he’s probably the type of manager to help out a lot when its needed
when it’s NEEDED
chan dropped a customers drink everywhere and he had no choice but to clean it up
totally an old man when he has to work
“these damn kids making me do their job”
“YOU DON’T EVEN DO ANYTHING”
“watch it, i give you your paychecks”
“my back hurts sorry”
“i might bust a hip while moving these crates”
brings customers in when they see him working bc they saw an angel
puts his hair up iN A BUN
jeonghan gets more money because scoups is a biased lil shit
but jeonghan doesn’t care cause bitch betta have my money
he’s very concentrated in making the coffee taste perfect
it’s a pride thing
HE WRITES PEOPLES NAMES WITH LITTLE HEARTS AT THE END
he gets hit on a lot but doesn’t do much cause he’s here for the pumpkin spice lattes
like seriously don’t come to that place during autumn
jeonghan is the pumpkin spice queen
little pumpkin hair clips to keep his hair in place
perfectly placed pumpkins as decorations
but seriously if you move those, prepare to die
why are we making him a pumpkin fairy
employee of the month all year
sometimes brings his guitar to work and plays for the customers
hums while he works
literally the best employee ever??
so sweet and makes really good drinks
he would go up to customers and ask if they are enjoying their drink or ask if the service was okay
always gets peoples names right on the cup
flirts with everyone probably
gives out free drinks to pretty girls
takes far too many breaks
s.coups gets really mad over it but jun puts him in his place by reminding him that he once didn’t come to work for 3 days and he’s the manager
takes selfies at work while making coffee cause he knows he looks good
bops to whatever seungkwan puts on
tries to do tricks but ends up dropping 60% of his customers drinks
“hey chan watch what i can do with the blender!!”
“NO PLEASE STOP HYUNG-”
promoting starbucks 24/7
wears starbucks shirts, only drinks out of starbucks mugs, constantly talks about working at starbucks
also tries to get his other friends to apply for a job there
always gets hyped about the holidays and decorates
early to work cause he’s 2 school 4 cool
he’s the WON to WOO girls at the cash register ;)
scares people when they drive up to the drive-thru window
he sits outside and reads poetry on breaks
turtlenecks during fall/winter
once wonwoo starts smiling, the customers are like
“wow it looked like you wanted to kill me 2 seconds go :)”
jihoon is basically the manager now because seungcheol does nothing
takes the job a lil too seriously
probably acts like he’s working for the government or some shit like that
even jeonghan is like “dude calm down…..”
makes killer drinks tho
gets mad at joshua for playing the guitar while he’s supposed to be working and takes it away and starts chasing josh around the shop with it#iconic
seokmin fools around a lot but is still a very hard worker
loves this job so much
he just has so much fun all the time
it’s to the point where it doesn’t feel like a job to him
his smile brights up the room so most of the people are super chill when he’s there
friends with a lot of the regulars
sparks up a conversation with all the customers
makes the customers laugh a lot and jokes around with them
some girl took a picture of him and posted it on instagram and was like “look at this handsome oppa working at starbucks~ 😍 😍”
after that, there have been many flocks of girls going to that one particular location
and mingyu is just really confused
until jun brings out his phone and shows him the post
so now mingyu is the face of their shop
sometimes people request him to be their server
his drinks aren’t even that good he’s just really hot
this boy has so much chill
wants to become employee of the month so bad but joshua always takes that title
you would expect someone to be super jealous, but not minghao
he really looks up to joshua because of it
what a cutie
when asshole customers have him and get mad, he continues to be polite as possible because he does not want to lose this job (and he just can’t get angry at anyone)
but boo intrudes
jihoon made seungkwan in charge of music and he plays girl group songs all the fucking time
ALL THE TIME
when the shop isn’t busy or jihoon isn’t there, seokmin, hoshi, and him dance to whatever song is playing while they work
his favorite is “give it to me” by sistar
seungkwan always stands up for the other boys when customers are being complete dicks to the other boys for no reason cause he’s so protective over them
it’s like his other family
i’m gonna cry now
edgy hipster teen gets job at starbucks
wears glasses that he doesn’t even need
always mentions the fact that he works at starbucks to seem cool and hip
tries to sing along to seungkwan’s girl group songs but everyone is like please stop nooooo
“fine then, i’ll just start rapping. HEADLINES HEADLINES”
small child chan is new to this job
it’s also his first job
always trying his best of course
it’s so cute to see him be encouraged by his hyungs
whenever one of them says he’s doing a good job his face lights up
when he messes up something, no one has the heart to yell or get mad at him
lowkey is envious of seungkwan cause jihoon picked him to be in charge of songs when he wants to play michael jackson
Nobody buys mango crates, but you did. They rang up as 7.99 and you yelled at me, accusing me of overcharging you for your precious mango crate that should have been 6.99. You made me get a supervisor. Over one dollar. For a crate of mangos. There were like 13 mangoes in there, but god forbid you looked at the wrong price and thought that the mangos were 6.99, but they were 7.99. How fare I try to ring your mangoes for a dollar more than you’re willing to pay. I know, its all my fault, and now those mangos aren’t going to taste as good because they’re tainted with my stupidity, and with my supervisor’s false assurance that they were, indeed, 7.99. How in God’s name are you going to get by without 1 dollar?
My dear customer, the one with the mango crate, you now have your mangos, which were paid for with only 6.99, and you forever have my seething hatred towards both you and whoever consumes those mangos. Fuck you, mango man.
Last week, legendary pro skateboarder, artist and DIY dad Jason Adams painted a one-of-a-kind custom Skate Crate then bombed through the streets of Oceanside alongside designer and PF brand historian Alyasha Owerka-Moore, who jumped on the opportunity to work on this project as he is inspired daily by the DIY nature of skateboarding. Read more and donate: http://bit.ly/skatecrate