I. Job Title: Loan Servicing & Collections
Location: Philadelphia, Pennsylvania
FINANTA is a non-profit 501©(3) community lender whose mission is to promote the growth and economic expansion of diverse communities through the infusion of capital and the provision of business and home-ownership consultation services. Products for businesses include microloans of up to $50,000, small business loans up to $150,000, economic development loans over $150,000, and lines of credit up to $100,000. We also offer FINANTA mortgages (up to $160,000) and PHFA mortgages (up to $417,000) for first-time homebuyers. For those not yet ready to borrow, FINANTA offers “PRE” programs that pair credit-building microloans with customized one-on-one and group-based counseling. Since its founding in 1996, FINANTA has deployed over 900 loans totaling $41.6 million.
III. RESPONSIBILITIES – ADMINISTRATIVE
-Greet and receive all incoming visitors/clientele and direct to the appropriate staff person. -Receive all mail and packages, sort and distribute to appropriate party. -Mail all correspondence as assigned. -Type reports, proposals, letter, memos, labels and other correspondence. -Maintain FINANTA event calendar. -Perform other related duties as assigned. -Maintain contact lists for staff and clients.
IV. RESPONSIBILITIES – LOAN SERVICING
-Upon closing of the loan, create binder for the customer, including respective sections. -Coordinate with lender to record documents in the City, have proper follow up, and file the document once back from being recorded. (Includes UCC filings and car title liens). -For clients, draft and mail letters for site visit requests to update documents for binder and gather missing information. -Audit each current client file for documents completeness according to the closing list. -Maintain insurance information up to date on each file to avoid any lapse in coverage. -Prepare paid –off loan files to be archived and dispose files when loans have been paid-off for more than 7 years; however, making sure that all loan documents have been scanned and saved on database. -Order Title search/appraisal/mortgage pay-off and follow up on delivery timelines. -Review loan data on database to ensure loan data accuracy & integrity. -Generate loan portfolio reports (Employment reports, escrows & insurance reports). -Review and monitor escrows holdback accounts (Revised two times a year). -Report any conditions affecting customer’s satisfaction. -Review title reports, insurance documents, construction due diligence documentation, escrow closing statements for accuracy and completeness in compliance with FINANTA’s policies and loan approval closing conditions. -Maintain collection process for active and charged off accounts. Print delinquency report, contact clients, issue nonpayment and default letters. Refer clients to legal if needed.
-Excellent English and Spanish – oral and written skills required. -College Degree or minimum one year of continued experience required in similar field. -Strong computer skills including Microsoft Office Professional. -Able to multitask, pay attention to detail, have flexibility, and prioritize workload. -Must relate well to others. -Must exhibit professional appearance and skills at all times, on the phone and/or in person. -Able to work with limited supervision and find solutions to administrative challenges. -Strong organizational skills and analytical abilities. -Must have high level of interpersonal skills to handle sensitive and confidential situations.
VI. COMPENSATION AND BENEFITS
Starting salary OF $30,000.00 (or more based on length of experience). Full-time position with excellent benefits package, including: medical, dental, matching retirement contribution and paid time off. FINANTA is an equal opportunity employer.
Qualified/interested candidates should email their resume and cover letter directly to: firstname.lastname@example.org