I had an older guy come in today and he seemed to be pretty chill. He walks up to me and says “A mug of coffee and cranberry.”
“…Do you mean the cranberry orange muffin, sir?” No response. He just stares at me like I’m stupid. I ask the other cashier who isn’t taking an order to please get the muffin while I finish ringing this guy up. I tap the MEDIUM COFFEE button and hand him a paper cup.
“I said that’s wrong, lady.” He points to the paper cup. I realize that he wants the ceramic mug we offer and correct it, handing him the mug and apologizing.
“It’s still wrong.” I look at the screen and, no, it isn’t wrong. “You charged me for a medium coffee. That’s wrong.”
“No, it’s not. A ceramic mug is a medium coff-”
“I come here every day and I ALWAYS get a mug and tell them to charge me for a small. You got it wrong, girl.”
“No, sir. I didn’t. That’s how much I’m supposed to charge you.”
“Well, you can either fix this and give me what I want, or I can walk away and call somebody about your behavior.”
I’ve always heard the term ‘boiling mad’, but I had no idea it was a real thing until that moment. The way he so casually brushed me off and stood on the grounds that he KNEW he was right even though I WORK here was absolutely appalling.
By this point, my customer smile has slipped and my hands are shaking with rage as my co-worker hands me the plate with the muffin. I fix the price to SMALL COFFEE because I didn’t want to take a chance of my manager yelling at me and the guys pays. I hand him the plate with his muffin, receipt, and napkin.
“I don’t want the plate. Just the cranberry.” And he just reaches over and grabs the muffin with his bare hand. I thought that was it, but as the bastard walked away he said, “You really need to brush up on customer service, girl.”
I had to step away from my register to cool off. I actually almost started crying because of how enraged I was.
The most frustrating part though was that even when I told the managers there, no one was defending me. They frowned and nodded, one said that sucked, but no one said anything about how I was either right or just overreacting.
One manager said “He was probably just unable to understand that you were at work and not in the kitchen making him a sandwich.” Is that supposed to make me feel better????
It ruined my entire day and I’m left feeling as though I don’t know who at work is on my side.
TL;DR Old man came in demanding to be charged for a small coffee when he ordered a medium. I said no and he proceeded to threaten to call a superior and show what a sexist pig he is.