'you wanna go right now? '
so I work at a counter-serve sandwich chain that specializes in delivery. yesterday was p busy, and we only had one driver in, even though this was dinner rush. I took a phone order for a sandwich to be delivered to a particular trailer park, one that’s hard to deliver in because the lot numbers are not displayed. the voice that orders is a man. my driver had been gone a while, and calls me to say he can’t find the right address. I call the (obviously wrong) number on the ticket, and the lady who answers is furious because she didn’t order a delivery and that’s not her address and we can’t just call her for no reason.
I tell my driver to come back to the store, since it’s cash not credit, and we’ll deliver it when someone calls looking for it. someone does in about ten minutes, but now is a woman’s voice. she had the right ticket number and lot address, though, and she was pretty nice about it, and let us know what car was parked outside and the color out the porch so my driver can find her.
around half an hour later I get a call from the man’s voice again saying where’s his food and we’re stealing from him since he paid already and why hasn’t it arrived yet. he isn’t speaking clearly, so I can’t get a ticket number out of him, or a lot number, but it’s that same trailer park. the man is drunk, and aggressive, and after five minutes of trying to get some real indication of when and what he ordered, he says ‘I know what happened, the neighbor stole it!’
I ask if it’s the number 8 sandwich for lot 177, and he says that’s his address, and there was an 8,but he ordered way more food and paid on a debit card. I assure him that I took the order, and it was a number 8, that had been paid in cash upon delivery, so even if it had gone to the wrong house, they paid for it, not him, and if he will tell me what he wants and read his card over, I can get a fresh order out to him right away. he insists he paid in debit, and wants it all refunded and delivered right now.
it’s obvious he’s lying, I can see all the delivery tickets from the entire shift. he demands to speak to my manager. I am the manager. he wants the other manager. I am the only manager in the whole building. he wants the manager who was here when he first ordered. that was me.
‘fine’ he says. 'if that’s the way it is, forget the sandwiches. I’m coming over there right now, and you better be ready. you think you’re better than me, huh? you wanna go right now? I’m gonna come over there and beat the sh*t out of you’ and slams the phone down.
all my kids working line can hear him, and they’re laughing because the whole situation is absurd. he didn’t actually come in that night, and talking to the gm today and the other managers, this guy apparently tries to steal food this way every fall and winter. they put a flag on his number and next time he calls the police will hear about it for 'threatened assault and menacing’
tl;dr someone who didn’t pay for a delivery threatens to come to my store and beat me up