Customer called us like "I bought this book and it's faulty. But I don't want to come to the shop because I live in hobbitsville. I don't want to spend money on petrol.Oh you'll post it?No I want it now. Order it and I'll /have/ to come all the way in for it then you can just give me a gift card to cover my petrol costs.Which is £10 by the way" How about you go fuck yourself, you self-entitled cock gobbler. Why the should we pay for your petrol? Not really our fault you live so far away!