I ordered my biology textbook from bookrenter.com. The version I ordered stated twice in the title that it would come with the supplemental material (an access code for a website that has practice quizzes and textbooks and is mandatory for my biology class because quizzes we take there are part of our grade. the access code can also be purchased through the publisher for $66.). When I received the book, I expected to get an unused access code (knowing that there’s a possibility of receiving an access code that had already been used). When the book didn’t come with any access code at all, I called BookRenter and spent over 20 minutes on the phone with them explaining why I was upset that my book didn’t come with the supplement I expected it to (again, considering it stated in the title twice it would come with the supplement). Finally, the lady on the phone said that a replacement book would be sent to me and that it was customary for the replacement books to come with an unused access code. I told her that I needed the book as soon as possible because my first assignment was due by September 3rd and she said that it would be sent with expedited shipping, to arrive on Friday, August 30th. That Friday, I went to my mailbox, and there was no textbook. I figured maybe it got delayed a day, so I waited until Saturday and checked for the book again. Nothing. I went to my online bank account to see if they had charged me for anything, but I had been refunded the full price of the book, which I wasn’t expecting because I asked for an exchange, not a refund. I called that night and there was no answer (I’m assuming they were closed for the weekend/holiday). Yesterday, September 2nd, I had no choice but to go to the publishers website and purchase the access code for $66 (besides getting a zero for my very first college assignment, which doesn’t look too good). I called again today, and after spending 30 minutes on the phone with an extremely condescending man that had no interest in understanding the situation, it turns out that my order for the textbook had been cancelled and I was never notified. He basically said it was my fault that I didn’t get the access code I expected to receive and told me that I should be grateful for the refund. The part he refused to understand is that I have no problem with paying the price of the book.I just want the book I ordered. Plain and simple.
Even though BookRenter had really good prices, it is most definitely not worth it to buy/rent a textbook from them. Should you have a problem with your textbook, you’re on your own. Both times, the customer services representatives were rude and looked for any way to get out of the conversation without actually solving the problem. And in the end, I had to pay $66 because of a mistake on their part. BookRenter sucks.