TalesFromTheFrontDesk: Goodbye space eyes.
We lost a housekeeper today who during her 3 days here I had taken to calling space eyes, not because she was drugged up but she had so much nervous energy she could look at 6 things at once.
She had several problems which were as follows (but not limited to):
The first time I spoke to her properly she decided to wait until me head was in the safe counting money before she asked for room keys to start cleaning them then got upset when I told her she could wait until I was ready.
We recently started a new sign in/out sheet for housekeeping getting keys as we still use physical keys and sometimes they get lost. Space eyes came up to me and again while I was halfway through something told me I hadn’t given her one of the keys she had asked for. I told her that if she asked me for it I gave it to her and she told me she had written it on the sheet. Now I get on with our HK team but if you don’t actually ask me for the key your not getting the key and I don’t care if you have written it anyway.
She was caught by one of our team (stripping beds for HK as it was a busy morning) sat on the stairs with her headphones in and later sat on the edge of one of the beds again with her headphones in. Her excuse? She was on the phone to her mum… That’s nice but unless it’s an emergency do your damn job, you’re paid per room per hour.
The real kicker came today though when she declared she had cleaned her rooms which upon inspection turned out to be less then accurate. She had 9 rooms today because we were full last night, while this is a large amount for someone who has been on the job a few days it’s not a crazy amount.
She hadn’t cleaned the shower screens because ‘they didn’t look that bad’. She hadn’t vacuumed because 'the floor wasn’t that dirty’ and she had made the beds up with the linen from last night!!! Because 'it looks clean so it’s ok’
It also took her 5 hours to
not clean 2 rooms so she couldn’t blame it on speed either. On the plus side she did hand in a phone charger that was left in a room that she had kindly verified worked first.
Fare well space eyes. God speed.