TalesFromYourServer: "For the inconvenience"
Oh man. This guy pissed me off so bad last night.
Our store hours recently changed so we close at 10. Wouldn’t you know it, as soon as our hours change, we’ve suddenly got a ton of late night diners coming in at 9:55, when before it was always dead after about 9:30. Well, when there are still people in the dining room I can’t lock the doors. So in wanders this little shit stain of a man at 10:15. I’m asked to go handle it because he’s not taking no for an answer.
I get up to the host stand and he’s got his phone out to show me that it says we close at 11. I tell him that our hours recently changed, and we do not control what Google says our hours are. He asks for just a salad bar to go. I tell him fine, I can do that (because it’s no work for the kitchen or any server). Then he tells me he was GONNA get a sandwich and the salad bar, but since he can’t get a sandwich, he wants a discount on the salad, or maybe he could get a sandwich? So I check on the state of the kitchen: the grill is still on and there are still orders on the screen. So I tell him we can accommodate a burger, and that’s it. He orders a cheeseburger (well done, of course), and oh by the way he wants to buy a gift card. $22 worth. Okay, he’s starting to bother me now, but not a big deal.
I give him his to go salad bar containers (after he asks me for them as if I’m an idiot and don’t know he needs them) and he complains about the size. “The one in atlanta” gave him the big white box. We don’t HAVE any fucking “big white box” and I tell him as much. We were even out of large to go boxes so I couldn’t give him one of those just to shut him the fuck up.
I go to get his gift card, add the money, go to give him his check, and now he needs another ramekin, a bag, and another gift card for $5 more dollars.
You mother fucker.
And by the way, he thinks he wants some fries with his burger too. I tell him our fryer is off and we have no fries to offer. He asks me to just throw some kind of side in there “for the inconvenience.”
For. The. Inconvenience.
I look at him, confused, and he clarifies. “You know, for the inconvenience of Google telling me you close at 11.”
I’ve never felt so much rage towards a customer. I was legitimately ready to forcibly remove this dickhead from the store. Instead, I just told him “I can’t do that, we are not responsible for what Google says.” He looked completely confused, like he’d never been told no in his life.
I finally threw the burger into the bag, got his fucking $5 gift card, and handed the ticket off to a server because I was done dealing with his punk ass.
I’m still raging about that today. For the inconvenience. Because it’s such an inconvenience to go to a CLOSED RESTAURANT and still be allowed to get food. You fucking shit head. I hope you choke on your burger.