So this HUGE family comes in, with like 7 kids, who all proceed to start running around the store screaming, grabbing the display walkers and fucking with them. It’s total chaos and a nightmare, and one kid decides to grab our display wheelchair, which falls apart when he grabs it, and rides down the middle of the store with it. Our cashier sees this, and customers see this, and aren’t happy about it.
So me and the other manager pinpoint the kid and his family.
Manager: Excuse me, ma’am, is this your kid?
Manager: Okay, well, we just wanted to let you know he was riding one of our display wheels chair down the middle of the store.
Me: And it’s broken now.
Customer: *turns full ghetto mode* OKAY WELL HE DIDN’T DO THAT, IT WAS ALREADY BROKEN WHEN HE GOT IT.
Me: Well we can’t have it on the floor anymore because it’s destroyed, after he messed with it.
Customer: IT WAS ALREADY BROKEN WHEN HE GRABBED IT, YOU CAN GO CHECK YOUR CAMERAS IF YOU WANT TO SEE PROOF, I’LL WAIT.
Manager: Well that’s not really the point, we’re just telling you that he was riding one of our products through the store and he can’t be doing that.
Me: We’re just telling you for next time to not let him mess with a store’s items.
Customer: I DON’T EVEN KNOW WHY YOU’RE TELLING ME THIS. I TOLD HIM TO NOT TAKE IT OUT AND IT WAS ALREADY BROKEN WHEN HE DID.
Me: But he rode it down the middle of the store and bothered other customers.
Manager: We’re just letting you know.
Customer: WELL IT’S YOUR FAULT FOR HAVING A BROKEN WHEELCHAIR, OKAY, HE DIDN’T DO ANYTHING. I DON’T EVEN KNOW WHY YOU’RE TELLING ME.
Me: Because you’re his mother–
Customer: AND I’M NOT EVEN HIS MOTHER, OKAY. HE’S MY NEPHEW, OKAY. I JUST TOLD YOU I WAS HIS MOTHER BECAUSE I KNEW YOU WERE GOING TO SAY SOMETHING.
Me & manager: *glance at each other*
Customer: YOU NEED TO GO CHECK THOSE CAMERAS BECAUSE IT WAS BROKEN WHEN HE GOT IT.
At this point we just tell her we’re letting her know, and her husband is trying to calm her down, and the real mom is yelling at her kid for fucking with our wheelchair. All the other customers nearby are uncomfortable with how psycho this lady is acting. I go to a register to help ring, and the family is next in line and refuse to come to my register, so I just walk away.
SERIOUSLY PEOPLE, KEEP A LEASH ON YOUR KIDS, AND DON’T FUCKING ARGUE WITH US WHEN WE TELL YOU THEY FUCKED WITH OUR PRODUCTS.