This is kinda good kinda bad. I work at tramlaW (reverse it) and idk how it is across the board, but at my location we cannot accept tips, monetary or otherwise.
Well I’m a Sales floor associate and I get called as a backup cashier a LOT (like at least once a day to the point where I don’t even remember if I did or didn’t ring register in a day and just assume that I did). So I joke with the customers about being “freed from register” when I get to whoever last before I get to go back to the floor, etc. When I get talkativw, nice customers I joke that I shouldn’t make my grocery list when I’m on register or “ohh that looks good, you’re making me hungry” or the occasional “ohhh you’re making me crave that”. Most people laugh it off or ask if that means I’m shutting down to go to break. I think twice now I’ve had someone that surprised the hell outta me and offered me some of whatever I was talking about. This story is about the second one, which happened today (6/2).
So I’m scanning stuff and it goes like this.
Customer: ok I have 3 of the cream sodas.
Me: ohh that sounds soooo good right now.
C : oh do you want one? I don’t mind.
Me: oh thanks but I’m pretty sure I’m not allowed to accept that.
C : oh but I do it all the time at *insert another chain store* and besides, what if I insist, the customers always right after all.
Me: well we are supposed to take care of the customer but I’m still pretty sure I’m not allowed to accept.
I thought that was the end of it so I finished ringing her items told her the total, she pays and is opening one of the boxes (cuz it was 12pk cans) and I had her the receipt “thank you have a nice day” she puts the can down on my register and says “thanks, you too! And I hope you enjoy that!”
At that point I have like a shaky smile stuck somewhere between thanks and oh god I hope I don’t get fired as I say thank you I will. As soon as she’s out of site I call over a csm and start the next transaction. Csm comes over, I point out the soda and “a customer basically just forced me to accept this” and hand her the can and she laughs and says “ok ”
I found out later that yea I was right we are NOT allowed to accept stuff like that so I’m glad the camera shows that I just turned it over to a manager (well supervisor but still)
And here’s the part that’s kinda bad: if a customer “forces” us to take a monetary tip, it gets donated to a children’s hospital. Awesome, that’s great. My store is one of the top in our area for donating to them (not from forced tips either) we also do a food organization so you’d think that if someone gives us a tip in the form of food (even junk food like soda or candy or something) that it would be donated to that right? Wrong. I found out that the csm double checked with management about what to do with it since it WAS paid for and all. The manager had her throw it away. Perfectly good can of cream soda, payed for and everything. And instead of donating it to the food charity thing we do just…threw it in the trash.
Tldr: customer tried to give me a tip in the form of a can of soda, knew I couldn’t accept it but she literally set it on my register and walked away. Find out later, instead of donating to the food drive thing we do, manager had it thrown away.