automatic gratuity

cantkuro  asked:

I work as a waitress at a lil privately owned Mexican restaurant. It's great, but customers still do stupid shit. The thing that's bothered me the most is a guy last night that flat out told me, "you should get rid of your automatic gratuity." He said that he usually leaves a dollar on to go orders for tips. But not when there is an auto-tip. Our auto-tip is 4% of the total. So, those 37 cents really ruined his night. I'm gonna assume he's never worked for minimum wage.

TalesFromYourServer: 30 Top of business people with whole room reserved turned into a 14 top with kids

It’s Friday night and I come into work to learn I will be sharing a 30 top party of business people with another server. The reservation does not come in until an hour after my shift starts and will be taking up the entire patio that me and the other server are working in that night. We will be taking no other tables all evening due to this.

No worries I say, they have a $1,300 minimum and will have an automatic 17% gratuity added to their bill. Not too bad I guess, we will each end up with about $90 minimum after tip out. It will make for an easy night.

As the party start showing up and sitting down I am getting concerned. About 30 minutes in there are only 10 people there and a few more walk in ambit later. As I pass out the last of the drinks from the bar the party host let’s me know they are ready to order.

Great.

So we end up finishing up putting in their order and they are at about $550 for the whole party, not bad for a 14 with kids, but we are going to have a problem with the host is told that he must either spend $750 more to get to the minimum.

He pulls us aside once we return to the table and tells us that he knows that there are way less people than were supposed to be there. He tells us to go ahead and take the second table apart and take some other tables. We each end up with two more tables within 5 minutes as well as taking care of the party.

Cool guy host is great for the whole party and everything goes smooth. We end up making $39 each from it and each are kinda bummed since I have only made $60 on a Friday night and it looks like I’m not getting any more tables.

My GM comes over to me and my partner and tells us that cool guy host wants to see us. We walk over and he thanks us and shakes our hands and gives us each a bill. I shove it straight down in my pocket and we walk to the back after a few words. We don’t know if it’s a 20 or a 50 or a 100, hopefully not a 10! We both pull out our bills and we each have an extra 100!!! We each made more off of the party than we would have otherwise and got out of there extra early that night.

TLDR; Cool guy host understood how our night got messed up from his party and took care of us with an extra $100 tip each.

By: DayManFanatic

Bear with me, this is a slow burn but it’s worth it, I promise.

So this happened a while back (god, 6 years ago…ew) , and honestly I still find it funny to this day. Though at the time it’s was kinda revolationary for me.

So I was 18, working at a beachside DoubleTree in Florida. I was a Jack of all trades at this fucking place. Officially I was hired for breakfast buffet and food runner. It entailed making sure the buffet is full, breaking it down after breakfast ended, and then running food to the pool that had been ordered. What I actually did? Both of those jobs, room service, banquets (like weddings and other catering events) and bartending training.

I lived about 45 minutes away and had to be at work by 5:30am to prep breakfast so… That’s already fun. So I get through breakfast and go to the poolside bar so, I’ll call her Leslie, so Leslie can continue training be inbetween running food orders out. I like Leslie. She’s in her late 30s and kinda just tired with life in general and her dry sense of humour really showed it.

So this day, I’m running food, when the catering manager (a 45+ y/o man BTW) decided to follow me around while I work, just gossiping. I don’t mind so much, I don’t participate but if nothing else it can be entertaining. So he’s rambling and I’m nodding, and then something he says catches my attention.
He starts going off about how I should be careful cause Leslie is a lesbian and so she does all day is hit on girls and get drunk.

So, drinking on the job is like… Super against the rules and I know she doesn’t so, of course, I immediately go to her and tell her what he’s been saying since it can LITERALLY get her fired. And, like a reasonable adult, she goes to HR.

A few hours later here comes the catering manager and he looks PISSED,
Asks “did you go tell her what I said?”
to which I respond, “Um yes? She’s my trainer and also my work friend and what you said could get her fired.”
And his next words blew my fucking mind. He says to me “Did you seriously tattle on me?”
Like, no? This isn’t 3rd grade. Its just called reporting misconduct now. Like? I just remember thinking, where the fuck are all the adults I was promised, I’m surrounded by large children.
It was that day that I realized adults are totally faking it.

After that frustrating conversation he decides to drop on me that I’ll need to work late that night at a banquet, a wedding to be specific. (mind you, I got there at 5:30am and the wedding starts at 6pm… Yaaaay…) but I can’t refuse so when the time comes I go get changed and find him again to get the details for this banquet and, with just the most despicable grin, he informs me that he was short because people “called outĺ abs that I would be catering an entire 80 guest wedding BY MYSELF. I am rendered LITERALLY speechless as he walks away.

I’m terrified, I’d worked a few banquets before but never alone. I wasn’t even just worried about doing poorly, I also didn’t want to ruin a wedding just because I pissed off my fucking boss. With nerves up to my ears, I go out to greet the wedding party to be immensely surprised.

So here’s the satisfying part.

They were awesome. It was a really sweet black family, half of which (the grooms side) had literally flown from Jamaica to attend. They all were so kind and excited. It was really contagious. They even made me dance with them at one point. I had a blast.

The wedding lasted about 3 hours and when it was all said and done, both sets of parents tipped me under the table on top of my automatic gratuity. One gave me $200 and the other gave me $300 and a bunch of the guests gave me smaller tips anywhere from $5-$50.

Once everyone left and I’m done cleaning up my catering manager comes back, all smug, and asks me how everything went. My response?

I pull out my wad of cash and start counting it in my head and with a grin and say, “I think it went well. If you’re ever short again I’d be glad to cover.” The look on his face was worth every extra minute of work that day.

He may have made me work a 15hr work day, but after adding up the pay from my hours worked, tips at the bar, the bonus for working a banquet, the automatic gratuity, under the table tips, AND OVERTIME… I made over 1.5 thousand dollars that night.

Best. Workday. Ever.