Hi there! I was just wondering, as I think I remember you saying you did some mixed practice work, what the client base was like in mixed practice/large animal? I always hear about the... uncooperative, so to say... client stories in small animal practice. I work in a smallies clinic currently as a Cattery Attendant, and certainly have dealt with some interesting clients. Do you find the same in large animal practice? From, a curious Vetling that (at this stage) wants to do mixed practice! :) x
Uncooperative clients are everywhere.
You cannot escape them.
You have only two options:
- Retrain them.
- Change jobs to a far away clinic to avoid the one in particular that drives you inside.
Mixed animal practice has a special type of uncooperative client which owns both large animals (cattle, sheep or horses) and small animals (dogs or cats). They often come in with their dogs on a horse lead or lunge rope.
Large animal practice and small animal practice work a little differently, and some of these clients expect more from a clinic than typical clients would. Things that I’ve had happen include:
- Arguing about the price difference between a consultation fee for a dog, which was seen in the practice building, and a consultation fee for a horse which was seen at the owner’s properly half an hour away.
- Picking up parasite products for their dog or cat, but also wanting prescription products for their horse, which we have not examined, which is illegal.
- Taking phenylbutazone for their horse and administering it to their arthritic dog, just because they decided it was a good idea, and inducing kidney failure.
Crazy cat ladies (or gents, etc) I can handle, but crazy horse people were something else entirely.