americans with disability act


If you are like me and don’t like talking on the phone, here’s a really easy way to get a message to your members of Congress! It’s called ResistBot. Text ‘Resist’ to 50409 and follow the instructions. It’s really simple, and quick! I did it in about 10 minutes, but it could take 5 for some people. I sent a fax to each of my Senators, and tomorrow ResistBot is going to text me a reminder to send a fax to my Representatives!

That chronic illness feel when...

You sleep for 9 hours but when you wake up it feels like you never slept at all

Reblog if you think that all performing artists should advocate for and provide  full accessibility for the Deaf/HoH/Deafblind at their concerts and festivals (hiring interpreters, making room in their budget for accessibility plans, etc.)

I’m trying to prove a point to an idiot in my history class who thinks that D/HoH people can’t attend concerts, and that most artists shouldn’t have to provide access to the Deaf community

anonymous asked:

Hello. I am currently being seen by a psychiatrist for my depression, anxiety, and panic disorder. I want to go ahead and make my dog an ESA. I thought it would be as easy as getting a letter from my psychiatrist but he's telling me I need to get some certificate online as well. All those places seem like scams to me... how did you go about make your dog an ESA?


they are scams. all of them. anything that wants you to register into an “ESA database”, that offers “packages” for members, “ID’s”, “Registration cards”, they are ALL scams. 

all you need is a letter from your psychiatrist. that is literally it. 

- (in the US) The person seeking the emotional support animal must have a verifiable disability (the reason cannot just be a need for companionship). The animal is viewed as a “reasonable accommodation” under the Fair Housing Amendments Act of 1988 (FHA or FHAct) to those housing communities that have a “no pets” rule. 

-  A physician, psychiatrist, social worker, or other mental health professional can provide documentation that the animal provides emotional support that alleviates one or more of the identified symptoms or effects of an existing disability.

- The documentation is typically a note from a doctor. Such a letter would be the way a person could verify the need for an emotional support animal with his or her landlord.

mine basically looks like this - 

GENERAL SAMPLE LETTER: Prescribes an Emotional Support Animal (the letter should be on the physician’s or mental health provider’s letterhead)*


To Whom It May Concern:
[Full Name of Patient] is my patient and has been under my care since [date]. I am intimately familiar with their history and with the functional limitations imposed by their emotional/mental health-related issue.To help alleviate these challenges and to enhance their day to day functionality, I have prescribed [patient first name] an emotional support animal (in my case, ‘a Jack Russel mix named Knockout). The presence of this animal is necessary for the emotional/mental health of [patient name] and its presence mitigates the symptoms of their disability.


(Physician’s name and title)

*i changed some pronouns (it was made in his/her and it looked clunky to me) and made this general letter a bit more like the one that i have. all that’s important is ‘patient name is in my care and has been prescribed an ESA (can include exactly what animal and the name of it) to mitigate their disability. its presence is necessary to mitigate the symptoms of their disability.’ signed by your psych with contact info for them. 

under the law (if you’re in the US), there are no registrations - not for service dogs and not for ESAs. anything that labels itself as such, no matter how convincing, is a scam. i dealt with some when i first got knockout. just know your laws and know that with ESAs, it is not the ADA (americans with disabilities act) but the FHA (fair housing act) that applies to ESAs.

anonymous asked:

Hey! Just wanted to ask what exactly the problem is with these genetic testing laws. Like I know it's definitely related to eugenics somehow and that's horrible but what are the concrete implications??

I mean… there’s a reason why we have laws in place to keep this kind of testing from being allowed. It will be taking away protections under The Americans with Disabilities Act and the Genetic Information Nondiscrimination Act. These protections mean that employers can’t use genetic information to hire, fire, or promote an employee, they can’t even require genetic testing, and health insurers can’t require genetic tests either or use results of genetic tests to deny coverage.

This is an opportunity to expose employees privacy that could easily result in outright discrimination. It will result in discrimination. Here’s a response from the American Society of Human Genetics: 

“A key component of ADA and GINA is that they prevent workers and their families from being coerced into sharing sensitive medical or genetic information with their employer. For GINA, genetic information encompasses not only employees’ genetic test results but also their family medical histories. H.R.1313 would effectively repeal these protections by allowing employers to ask employees invasive questions about their and their families’ health, including genetic tests they, their spouses, and their children may have undergone. GINA’s requirement that employees’ genetic information collected through a workplace wellness program only be shared with health care professionals would no longer apply.” 

To make this all worse, employers will be able to demand that their employees undergo genetic testing and health screenings and then severely punish them if they refuse. Declining could lead to health insurance payments to be raised by 30 percent - which would be thousand of dollars for your average worker. And if your employer has a wellness program but doesn’t sponsor health insurance, they would be allowed to dock the paychecks of workers who don’t participate. This is outright coercion and completely vile. 

I guess I’d suggest reading the links I provided in the initial article to get a better understanding, or even the bill itself - it’s relatively short. 

Things Not to Do to People with Service Dogs, Please, I’m Begging You
  • Immediately assume they are pets without looking
  • Pet them, ESPECIALLY without asking
  • Ask their owners to leave without checking to see if the dog is a service animal
  • Roll your eyes when the dog is a service animal
  • Ask whether the dog is a service animal when they are clearly wearing a service coat
  • stop????????????? questioning my wife’s fucking service dog
  • It doesn’t matter if “other people have tried to bring pets inside,” that doesn’t give you the right to ask illegal questions??
  • That’s like saying, “Someone hit me with a stick once, so no one can use a walking cane in my establishment because they might hit me with it.”
  • if you see a dog wearing all of these:

Helpful Facts About Service Dogs

  • They can be any breed.
  • They may even be other species, such as miniature horses.
  • They are allowed anywhere the human public is allowed, such as restaurants, stores, markets, hotels, bathrooms, etc.
  • You do not need to ask if a dog is a service dog, as long as the dog is wearing a clearly-visible jacket.
  • As an owner/employee of an establishment that someone brings a dog to, you are only entitled to ask two questions. You don’t NEED to ask any. You are allowed to ask two.
  • The first question: “Is the animal required because of a disability?” NOTE: If it is obvious what the dog does and why it is required, you ARE NOT allowed to ask this question (for example, if the handler is in a wheelchair or also using a red-tipped white cane).
  • The second question: “What task does this animal perform?” ALSO not required if it’s obvious.
  • That’s it.
  • Any more and you are violating the ADA (Americans with Disabilities Act), opening yourself and your business up for a hefty lawsuit.
  • There are two times you are allowed to ask a service animal to leave. You are NEVER allowed to ask the dog’s handler to leave, no matter what the animal is doing.
  • The first time you are allowed to ask the animal to step outside: if it is not housebroken, and poses a sanitary risk.
  • The second time you are allowed to ask the animal to step outside: if it is acting aggressive towards or endangering other patrons.
  • That’s it.
  • You are only allowed to charge a cleaning fee if you would normally charge a human for the same fee. In other words, if the dog leaves hair on the floor and you wouldn’t charge a human for shedding on the floor, you can’t charge. If it’s a hotel and you wouldn’t charge a human for peeing in the tub, you cannot legally charge the dog for the same.
  • You are never allowed to ask for documentation that an animal is a legitimate service animal. This is in part to protect many people who don’t have access to medically-provided dogs, who have trained their own service dogs (perfectly legal and fine), or who can’t carry papers around with them at all times.
  • You may not ask that the animal perform their task for you. What the fuck, don’t do this. Think of allergy alert dogs–are you really going to wave an allergen in front of someone that might have a deadly allergy just to prove that the dog is “real?” congratulations, your ass is sued.

If you want more helpful facts please hit me up, I’m just really sick and tired of going places with my wife and her service dog only to get the message loud and clear that everyone is nervous and we’re unwelcome, when her dog is the most polite, well-trained, well-MARKED animal you’ve ever seen.

A typical conversation entering 2/3 businesses we went into today:

Person: Ma’am, you can’t have a pet in here. You have to leave.
Wife: She’s a service dog. She’s wearing her coat.
Person: Oh, sorry. We have to ask. People bring their pets in here sometimes, and we have to ask them to leave, because they’re not allowed.
Wife: She’s not a pet, she’s a service animal.

Please spread this. Some people just don’t know. Others think that if they can’t see a disability, it doesn’t exist or need treatment.

[…] The class action suit filed earlier this month in the Southern District Court of New York alleges “systemic civil rights violations” against blind and visually-impaired theatergoers, an accusation prompted when plaintiff Mark B. Lasser, a blind theatergoer from Denver, Colo., contacted the “Hamilton” box office about audio description services and was told none were available. That violates the Americans with Disabilities Act, according to the suit.

Broadway does have multiple accessibility programs in place, as highlighted by a partnership between the Broadway League, the producers’ trade association, and Theatre Development Fund, the New York nonprofit that also operates the TKTS booth. Wheelchair-friendly seat locations, captioning and sign language interpretation for the hearing impaired, autism-friendly performances, and audio description for the visually impaired are all available. Last year, the League and TDF teamed to launch Theater Access NYC, an online resource for theatergoers looking for performances presented with accessibility services.

But while some services are on-demand and available at any performance — such as wheelchair seats and private iCaption devices — others, like sign-language interpretation and autism-friendly shows, are only available intermittently. Not all productions make all options available, and audio description for the visually impaired, the service that is at the root of the “Hamilton” lawsuit, is among the least-implemented on Broadway.

“Hamilton,” however, isn’t the only show not to offer audio description — not by a long shot. According to the Theater Access NYC website, only four productions over the next 30 days offer audio description: “Aladdin,” “The Book of Mormon,” “The Lion King” and “Wicked.”


Because “Hamilton” isn’t alone in lacking audio description offerings, the singling out of that particular show — the theater industry’s headline-grabbing megasmash — seems strategic. Attorney for the plaintiff Scott R. Dinin, who’s worked on multiple cases centered around accessibility, points out the suit isn’t pressing for damages, but for the show to comply with the ADA by taking “the steps necessary to provide audio description equipment and live narration services once a week with 25 audio sets for each show in Richard Rodgers Theater for individuals who are blind or visually-impaired.”

“I’m hoping through this lawsuit we can bring all Broadway to the table,” he said.

How many of us will lose health insurance if the Affordable Care Act (Obamacare) is repealed.

I’m curious so I’m going to ask. How many of us will lose health insurance if the Affordable Care Act (Obamacare) is repealed.

I’ll start by saying I will lose my insurance. I am under my parents insurance until I’m 26 and have multiple pre-existing conditions. Without insurance and medical treatment I will be unable to leave my bed, work, or function. If any more of my organs decide to stop working properly there’s a good chance I will die.

So who else is in this terrifying boat? I want to hear your stories and thoughts.

If you are a SD handler going to college- READ THIS.

I’ve made reference to this “legal issue” with my college a few times in my posts but here I am to finally reveal what the fuck is going on.

So what happened was last semester I got in contact with a woman in the Office of Disabilities Services at my college in regards to possibly brining a Service Dog to college. Keep in mind I was only considering it at this time (early January). When I first met this woman in a meeting in ODS she was kind at first, accepting of my many questions regarding Service Animal laws and school policies, until I asked her a question about one law in particular (the right to not ask what my disability was or what my Service Animal is for, ie. the 2 question law) and she turned on me quickly, becoming very rigid, defensive, angry, and even took a very negative tone towards me telling me “the school is different they can ask what they want.” She even started to tell me that I didn’t need a Service Animal. (She was very discriminatory because my illness isn’t very visible) Now I didn’t know the laws very well at the time but I still knew something was up. I left her office very upset, shaken, and nervous to come back. Later in the second semester I came in contact with a Service Animal trainer who had a dog for me that I was going to bring in the Fall of this year, so I e-mailed ODS and told her the news that I did in fact get a Service Dog. This woman demanded vaccinations, a letter for proof of training, a doctor’s note, and for me to fill out a school form that said “Therapy Animal” (and when I told her outright that my dog was in no way a Therapy Animal she got very angry and said that form, even when it clearly said Therapy Animal, was for Service Animals too). I will be honest, it was the last few weeks of the semester, I was very stressed. So, I gave her everything she demanded of me for that dog. She also sent me an email that she Cc’d the Housing Director in and asked me, quite outright, what my disability was so the Housing Director could see my medical problems as well!!
I came home for the summer, got my first Service Dog, and 2-4 weeks later something happened with that dog I had and I had to get a new dog. I contacted ODS and she was kind about it and told me to just re-send everything. A few weeks past and I came in contact with a new dog trainer who worked with me and placed me with a new Service Dog (Junior). She educated me and trained me very thoroughly, then on my spare time I continued to educate myself on the ADA Service Animal Laws. My trainer works WITH the ADA, she has been all over the world and even was called to Orlando, 9/11, and dozens of other disasters to bring search and rescue dogs and first response dogs. She even trains dog for celebrities and veterans. She’s done this for 45 years. She knows her shit. Upon researching and learning from her I saw that EVERYTHING ODS had done to me was SEVERELY illegal. My trainer called the Director of Human Resources, told them everything that went on and even told them that I’d sue them if they didn’t stop and they called an emergency meeting with ODS. ODS emailed me that night telling me just to send in his rabies and we would be done.
Now, typically I would be done right there because I would have thought that after what happened with me and that emergency meeting she would’ve been educated and told never to do this again. But unfortunately that is not the case- a very close friend of mine (who I will not disclose for his privacy) who is bringing an Emotional Support Animal contacted me with a document that ODS had sent him to fill out/sign in regards to having an ESA stating that he felt something was wrong with it. Upon further inspection I found that the majority of this “ESA Procedures Form” the college was using went against the ADA and FHA and what it defined as an Emotional Support Animal and made absolutely illegal requirements/demands. I took that document, highlighted the illegal/incorrect information, and cited the Americans With Disabilities Act, Fair Housing Act, Animal Legal and Historical Center of Michigan State University College of Law, and the ADA National Network to show how it was incorrect/illegal. I attached this edited document in the email I sent to ODS with my dog’s rabies for her to review and offered her my help in making a new one for the school as well as offering my help to educate the staff and students about Service Dog laws, the difference between an ESA, Service Dog and Therapy Dog, and etiquette when meeting a Service Dog- all while explaining that I am very passionate about this topic (being a Service Dog handler myself) and that the school could face severe legal action if this problem is not addressed. I send this on 7/27 and still have yet to have a response. So what did I do? I emailed the Director of Human Resouces with that document, photos of the illegal emails, and wrote exactly what happened and how it made me feel and how I could pursue legal action. I sent that email last night, I will keep you posted if I get a response back.

What’s the moral of this story? If you have a SD KNOW YOUR RIGHTS. I cannot, CANNOT, stress that enough!! Know the ADA, FHA, and HIPPA like that back of your hand. Have the facts. Because this was so illegal and it just hurt me so much going through this process. A lot of it happened in finals week too. Colleges HAVE TO follow the ADA, FHA, and HIPPA. They cannot make up their own rules (it even says so on the ADA). They cannot ask you what your disability is, they can’t force you to reveal ANYTHING. They are only there to process paperwork. They cannot ask you for proof of training (no one can!), medical records, a doctors note, or anything except for rabies. They can only require a doctors note for an ESA. Not a SD. Know that. Also if you feel something is wrong or illegal… DO SOMETHING! Stand up for yourself! If you don’t feel comfortable taking action yourself call the ADA hotline! Report them! They’ll take care of it! Trust me! Im calling them next week if I don’t get a response! I’ve heard of so many colleges walking all over disabled students and it makes me sick… stand up and fight. Its ok to ask for help too.

I hope this helps you all. I’m still fighting this battle and I plan to win. I will not allow this corruption to continue for others to struggle. I just can’t. I’ll fight for those future students and all the current ones too. I can’t let this happen. Wish me luck.

Today’s post is on accessibility!

So what do you think of when you hear that word? Closed captioning? Providing accommodations in schools? Sign language translators? The Americans with Disabilities Act?

These are all important points that have a lot to do with accessibility. What is accessible to those who are Deaf and HoH? What isn’t? And why isn’t it accessible?

I think the last question is probably the easiest to answer, since it’s the same answer regarding other aspects of accessibility. People just don’t think about it. Or they don’t care.

In my experience, it’s typically the first. People just don’t think about ways they can make their services accessible to those who can’t hear. Videos? “Oh, I didn’t think it needed to be captioned! I forgot that Deaf people are a thing.” (Disclaimer: not what people typically say, but close enough to the real thing.) Movies on airplanes? They’re only just now beginning to offer captioning for those, and even then not all of them have captions.

Accessibility in classrooms is usually taken care of by the school’s disability office, but the kind of accessibility varies widely from school to school. My undergrad gave me a mic that magnified the professor’s voice and sent it straight to a receiver I had while also providing carbon paper so a classmate could take notes if needed. My grad school provides live captioning services, which is much better than what I had in undergrad. Widely different services which give widely different experiences and different accessibility.

But the professors typically don’t think of how accessible their materials or assignments are. Not until a student points it out. One of my grad school professors had videos that were not captioned. He loaned them to me beforehand so I could watch and try to figure out what was being said.

Then there’s something that I’m pretty sure a LOT of people don’t consider when it comes to accessibility. Hospitals. Mental health services. Real estate agencies. And so much more. Do Deaf people just carry a translator in their pockets to whip out at the most convenient time? Do hospitals? Mental health services?

Typically, that’s a no. (Especially regarding the Deaf people bit. They don’t either.)

Real life experience: My mom called me in one day to help translate for a Deaf woman at her real estate agency. I’m not fluent in sign language, but I was still the only person my mom knew of that could possibly help this woman and bridge the communication gap because her agency certainly didn’t offer any options. And when my mom spoke with someone else, I was the one who had to point out that phone calls would be an issue because a third person had to be involved to help translate through a video relay service.

Qualified ASL translators aren’t common, doubtlessly less so than for other languages. What’s more, translators are always an iffy thing. Are they interpreting it properly?

What kind of services are Deaf people getting at hospitals? Sure, paper and pen is always an option, but they might not know how to write properly in English and communicate in that language. The woman I helped certainly didn’t, although we were able to make do with a combination of sign and writing.

And the mental health field? I’m in training to become a marriage and family therapist, and I am very aware that we are lacking in therapists who can communicate with Deaf people without a translator as a go-between. Hell, even I can’t do it without a lot more study in ASL to become fluent, and that’s an eventual goal for me in the future.

Accessibility can be as basic as providing closed captioning on our TV shows and movies (which is pretty widely spread in the U.S., but not so much in other countries like Germany; seriously, turn on the TV in Germany and see that there’s no CC unless it’s a news show). But it can also be as not-basic as making sure qualified translators are on hand in places such as hospitals. Or making sure there is a process to get a translator when necessary.

But these things aren’t considered because people forget that Deaf people need these services. And that’s a big problem with accessibility.

How can this be changed? Like with anything else, raising awareness and also campaigning for the thing. Put enough pressure on the wheel, and it will have to start turning sometime.

Source: Me and everything I’ve experienced especially regarding closed captioning because IT’S NOT THAT DIFFICULT PEOPLE (YouTube’s shitty auto-captioning does not count. You try it.)


I’ve created these badges. They are great for situations where handlers start to panic upon being questioned, or would rather not answer unnecessary questions. I’ve decided to sell them for $5 each. I will make almost NO profit off of this. The cost covers the card stock, heavy duty lamination, and shipping within the US. They come with a clip so they can be easily attached and detached from your service dog’s vest. If you are interested, PM me :)

The text reads:

“Hello, I am a working service dog!

I perform many trained tasks to help my handler live a better life. Please do not try to pet, talk to, or otherwise distract me. I need to stay focused on my job!

According to the ADA, I am medical equipment. Because of this, I am expected to go wherever my handler goes. This includes places that pet dogs are not allowed to be. Please do not try to separate us. My handler relies on me to do my job at all times!​

​Businesses may not ask for identification (it does not exist in the US and many ID cards are frauds) or require any “proof” of me being a service dog. ​You CAN however ask the following questions:

Is this dog a service dog?
What tasks has he been trained to perform?

Thank you for your time!”

honestly though, i do support child-free spaces that aren’t bars. i said this on fb once and some chick i knew in college went on a tirade against me and my anti-mom “second-wave feminism” (lol), blathering on abt how i was trying to oppress poor women who can’t afford childcare (bc apparently the mere existence of child-free spaces = the eradication of all child-friendly spaces?) and comparing children to disabled people (i remember this line so clearly: ”there’s a whole class of people who cry and drool themselves in public, and they’re protected by the americans with disabilities act”). it was the worst thing, and when she apologized weeks later for being “rude,” i was just like, “yeah i don’t really care abt the rudeness so much as the unfounded accusations and misrepresentations of my points, but ok.”

i also remember her saying that i was probably the type of feminist who cares about nothing except “how woefully pretty you are.” incidentally, the title of my memoir will be how woefully pretty.

man, why do i remember this clusterfuck so clearly? it happened a good five years ago.

Dogs on airplanes

I have taken a number of airplane trips over the past month or so, and I noticed, on each of the flights I took, that there were dogs on board — not in carriers, but sitting on the laps, or in the arms, of their owners. It struck me as odd, and now, thanks to an interesting and informative article by Karen Elliott and Rebecca Lightle in The Washington Post a few weeks ago, I have an idea about what’s going on.

They’re all, apparently, “service dogs” — though from the look of it, they didn’t appear to be performing (or capable of performing) any particular service, nor did their owners appear to be disabled in any way. As Elliott and Lightle explain, the Americans With Disabilities Act requires places of public accommodation such as restaurants and transportation carriers to allow service animals — which can be dogs or, oddly enough, “miniature horses” — that assist people with disabilities.

That seems fair enough (though the “miniature horses” part seems a little peculiar). The problem, though, is in determining whether any particular animal qualifies as a service animal — and in doing so without running afoul of the ADA’s restrictions on the questions concerning disabilities that the ADA also imposes.

To meet the ADA’s definition, a dog must be individually trained to perform specific tasks that directly relate to a person’s disability. For instance, a service dog may be trained to assist with navigation or alert its handler to safety concerns. However, if a dog provides aid only by its natural behavior, then it lacks the individualized training necessary for ADA accommodation. This standard means that the ADA does not apply to many dogs that function as therapy, emotional-support and companion animals.

So how should a business assess whether a customer’s dog is a service animal? Federal regulations instruct that if it is readily apparent that a dog is aiding a person with a disability — for example, by leading a person who is blind — then staff members should simply allow the dog in as a service animal. But if the dog’s function is not apparent, then the ADA permits only two types of inquiries. First: “Is this dog required because of a disability?” And second: “What specific assistive task or tasks has the dog been trained to perform?”

Not surprisingly, many people are gaming the regulations, claiming “service animal” status for Fido just as a way of getting around restrictions on dogs in restaurants, apartment buildings, etc.

And the situation for airplanes is even worse. The federal Air Carrier Access Act (ACAA) provides even broader protections for service animals.

Unlike places of public accommodation governed solely by the ADA, commercial airlines must accept ID cards, other documentation, apparel or “credible verbal assurances” as evidence that a service animal is legitimate (although an airline may prohibit “unusual” service animals such as reptiles, rodents or spiders). Further, if a passenger with a disability produces appropriate documentation from a licensed mental health professional, the ACAA requires airlines to accommodate emotional-support animals that would not be protected by the ADA.

Service animals accompanying commercial air travelers must be permitted in any seat space where their passenger-handlers are permitted to sit. But federal regulations also instruct airline staff to assess whether a service animal presents a direct threat to the health and safety of others or a significant threat of disruption to the airline service in the cabin. If a dispute arises with a passenger as to whether the animal should be permitted, staff are to refer the matter to the airline’s mandatory complaint resolution official (CRO). Commercial airlines must provide a written explanation to any passenger whose service animal has not been accommodated under these rules.

So just a “credible verbal assurance” books Fido a trip to San Francisco for the weekend. But he better not be sitting next to me. File under “regulatory overreach.”

Originally Found On:

dogish  asked:

I'm a hairdresser and a fellow hairdresser In Utah's boss told a woman she was not allowed to have her service dog in the salon. It's a seizure and diabetic alert dog, apparently the woman is now trying to fine or sue them? Was the manager in the right or wrong?

If the dog in question was not misbehaving, the manager was very much in the wrong and this person can definitely sue the salon. A person with a disability has the right to take their service dog with them wherever they go with few exceptions. Hair salons aren’t one of those exceptions, and violations of the Americans with Disabilities Act are serious offenses.


The Do’s & Don’ts of Confronting a Dog In Public - For Employees

So, you’re a waiter working at a restaurant, where health codes dictate that non-service animals are strictly prohibited. You see someone walk in with a dog, some sort of medium-sized mixbreed. That dog is in a perfect heel, wearing a head collar, and ignoring the people around him, but you don’t see a vest. What do you do?

You’re a cashier working at your local grocery store, and pets shouldn’t be there because getting dog hair on the merchandise would be gross. Somebody walks in with their tiny chihuahua in a carrier bag. The chihuahua is sitting inside, calm, but aware. You can just barely make out some sort of vest. The owner seems perfectly healthy though and the dog is not on the leash. When she grabs a cart, she puts the small dog inside it. Should this be addressed?

You’re highly allergic to dogs and you work at a home improvement store, with lots of loud noises and open space. You see a big, hairy golden retriever walk in through the entrance and instantly feel like you want to sneeze just thinking about it. The dog is wearing a vest that says “emotional support dog,” but he pulls at his owner any which way, wags his tail when people come near, and the owner encourages people to pet him. The dog doesn’t respond to his name, and is sniffing the floor and the merchandise. Is this okay?

When You See A Well-Behaved Dog Walk Into Your Store:

-Assume the dog is a legitimate Service Dog, and treat the handler kindly.
-Approach the handler calmly and ask “Is that a Service Dog, and if so, what task does it perform?”
-Ignore the dog
-Talk to the handler like they are a normal person, maybe compliment them on their dog’s behavior.


-Approach the handler with an offensive attitude, angrily comment, “We don’t allow dogs in here!”
-Reach down to pet the dog, while talking only to the dog, and ignoring the handler.
-Demand to see any sort of documentation, doctor’s note, or identification.
-Ask them for proof of the dog’s tasks, by requesting that the dog perform a task in front of you.
-Deny the owner access, on account that you “don’t believe the dog is legitimate”
-Follow the handler around, waiting for the dog to make a mistake. 
-Tell the handler that their dog can’t be a service dog because of the dog’s breed or size, or argue that the only Service Dogs that exist are guide dogs.

When You See An Ill-Mannered Dog Walk Into Your Store:

-Approach the handler and ask if the dog is a Service animal and what task he is trained to perform.
-Ask the handler politely to remove their animal, since it is acting poorly (ways of acting poorly include, going to the bathroom inside, lunging at onlookers, vocalizing unnecessarily, being generally unkempt and unclean, showing signs of aggression)
-Inform the handler that they are welcome in the store, without their dog. 
-Calmly express to them why their dog is being denied.


-Allow a dog that performs “emotional support” or an “emotional support animal” into your store. These animals do not have any legal rights to public places.
-Assume that every dog that enters your store is going to act like the bad ones.
-Accept any form of certification as “proof” they the animal is a service dog. 
-Deny the handler access into the store, after they have removed their dog. 
-Approach them angrily or with ill-intent. 

When A Service Dog Enters Your Store But Somebody There Has Severe Allergies:

-accommodate both disabilities by separating the two people as much as possible. 
-ensure the dog is legitimate by asking if it is a service dog and what tasks it is trained to perform.
-remember that  legitimate service dog will be well groomed in order to minimize the risk of anybody around them having an allergic reaction.
-take note as to whether or not the breed of dog is anti-allergenic, like a poodle-mix.
-stay calm and inform the service dog handler of the possible allergic problems; most service dog handlers will do what they can to minimize the problem.


-freak out and deny the Service Dog access
-force the person with allergies to be in close proximity of the person with the dog
-deny access to either party 
-allow an unkempt dog into your store 
-tuck the Service Dog handler away or force them to participate in whatever way that would make their trip more difficult or impossible 

**In relation to US law, in accordance with the Americans With Disabilities Act.
Ed Roberts, the Disability Rights Movement and the ADA - Google Arts & Culture
Ableism - the oppression and discrimination against people with disabilities - has always been with us. Despite centuries of isolation, segregation, violen...

so this is linked to on the google home page today.


We are so inspired by Haben Girma, the first deaf-blind student to graduate from Harvard Law School. The 27-year-old Eritrean-American is a successful attorney who advocates for civil rights of people with disabilities. A renowned public speaker, Girma provided the introductory remarks for the 25th Anniversary of the Americans with Disabilities Act at the White House earlier this year.

“Having an inclusive attitude ensures that people with disabilities can contribute their talents to society,” she told BBC News.

Read more:

👋 As the People’s House, the White House belongs to every American. To mark the 26th anniversary of the Americans with Disabilities Act, we asked West Wing Receptionist Leah Katz-Hernandez for a special tour of the West Wing in American Sign Language. Come along!

(Video description: West Wing Receptionist Leah Katz-Hernandez narrates a tour of the West Wing in American Sign Language, visiting the West Wing Lobby, the West Colonnade, the Rose Garden, the White House Press Briefing Room, the Cabinet Room, the Roosevelt Room, and the Oval Office. Watch here for a full audio description!)