Karlie Kloss Shared Her Travel Woes on Twitter, and So Should You
June 8, 2016 by Brooke Bobb
America’s sweetheart supermodel had a rare public outburst on Tuesday and it happened, where else? The airport. Karlie Kloss was allegedly mistreated by Philippine Airlines staff after she missed her flight, so she took to Twitter and Snapchat to share her rage with her millions of followers. “[Philippine Airlines] has the WORST CUSTOMER SERVICE OF ALL TIME. Most BUDGET AIRLINE. Rude & disrespectful. Shame on you,” she tweeted. On Snapchat, Kloss shared a photo of herself at the airline’s economy counter, covered with the red-lettered words, “No one [flies] [Philippine] Airlines … and now I know why.” While the details of exactly what went down haven’t been revealed, it must’ve been quite frustrating for Kloss to react with such fury.
The cover girl isn’t the first major name to shout their travel woes from the virtual mountaintops, especially when it comes to lamenting the TSA. Way before there was #IHateTheWait, celebrities like Rebel Wilson and Adam Levine posted their own frustrated commentary to Twitter. As Wilson voiced: “Almost got arrested at LAX for carrying an Alexander McQueen knuckle-duster purse … then I got a lecture about how it is also bad to buy fake.” She continued, “I said, ‘I know I’m Australian but I do have some cash, it’s totes real!’—then I got another lecture about not arguing with them.” Levine’s tweet was more to the point: “First time being felt up by a TSA. #uncool.” At least they had a sense of humor about it.
While we’re still waiting for the TSA to make some necessary changes, it seems like voicing your complaints to an airline or airport on social media does make some sort of a difference—particularly if you have millions of followers. Shortly after Kloss posted her assessment of the Philippine Airlines customer service, the company responded to her with this tweet: “@karliekloss Hi Karlie. We sincerely apologize for the inconvenience and the disappointment you felt. Please let us know your concern and your ticket details through DM.” It’s a start. In fact, more and more airlines are starting to embrace social media as their signature customer service outlet, especially in light of increased complaint volume. According to a study released last year by social media analysis software firm Crimson Hexagon, 47 percent of Twitter posts about five large U.S. airlines were negative, while positive comments accounted for just 20 percent. The airlines are pretty much now forced to respond in real time to this bubbling online anger.
So tweet, snap, and ’gram on, angry traveler. You just may get the answer, or appeasement, you’ve been looking for—even if you aren’t one of the most famous models in the world.