To preface this, I work in a college academic advising center at the phone center. The center I work in is very understaffed and a lot of the time I’m working alone. And at the advising center we have two types of advisors, the regulars that work in that campus regularly and the supplementals, which are advisors from other campuses that come in irregularly for appointments to the campus I work at. The biggest difference is that supplementals don’t have phones in their temporary offices, so they can’t do phone appointments.
So the story starts that this woman calls about her phone appointment,. She sounded quite irritated but I was giving her the benefit of the doubt thinking “okay, the advisor must’ve forgot and she was calling in because he didnt call her.” I check to see when she is scheduled. She was calling 3 hours early and the advisor wasnt even in his office yet. Not only that but she was scheduled for a phone appointment with a supplemental, but I passed that off as possibly an agreement the two made through email. It wasn’t but thats for later. I inform her of this and she gives me a snotty “/fine I’ll call later./” before I could correct her and tell her that the advisor would call her she hangs up. This will be a habit that I soo discover she had.
A few hours later she calls again. This time she was calling 10 minutes early, but I figured what the hell and told her to give me a moment to get in contact with the advisor to see if he could talk to her early(which is a thing that a few advisors do if you ask for it nicely). He was still out of the office on his break so I go to inform her that he wasn’t available but I can collect her phone number to call her when he did get there. Turns out she couldn’t wait the two minutes onhold so she hung up.
“Oh well. Her loss.” I thought. So I logged back into the queue and guess who’s the first caller. Its this asshole again. So I pick up where I left off and in a very calm polite tone inform her that the advisor wasn’t here but I can collect her phone number so he can call her later. Before I could finish my sentence she launches into this long tangent on how awful we are, how she doesnt want her appointment anymore, and how she was going to send a complaint to the deans office that the advisor was being ablist towards her because she was wheelchair bound and by that point I put her on mute and went to my supervisor. A complaint like that is a pretty serious one, even if said complaint was filed by someone in a situation wherein the disability was completely unknown to everyone but her and we were being as accomidating as we could be given the fact that she called in very early and was scheduled by someone who didnt know what they were doing.
So they hung up before my supervisor got there. I told the advisor who had recently returned and was talking with the regular advisors about borrowing their phone for that very appointment that the person cancelled. He was relieved because while he did have to ask his coworkers to help him get a class schedule that accomidated to her, it was really difficult to get a phone that called out. But wait this isn’t the end of this womans short scourge on our phone line.
So my supervisor, not liking how that phone call turned out, and the possible reprecussions it would have to the advisor, she called that woman herself. My poor supervisor had to go through the same shouting I endured, apparently the woman notibly gojng on anothwr tangent as well as saying “I’m not stupid” over and over again, even if my supervisor was nothing but polite to her
Eventually my supervisor talked her down and worked something out. And sadly that kind old supplemental advisor still had to talk to her. I will always wonder what happened that day to get enough bees in her bonnet to bully some phone jockey.