TalesFromTheFrontDesk: So now Expedia surveys are a thing...
So now, instead of Expedia having reviews on just their site (which no one reads), our brand surveys now including Expedia ratings as well. So now, if the guest doesn’t get to switch rooms or cancel to due the policy, they can write a review about it and bring down our scores! If the guest wants to act like like they are staying at a 5 star hotel, but are only paying 53.92, they can complain as well!
Their reviews even have a cute little Expedia symbol distinguish themselves from the rest of the reviews!
I’m so excited (sarcasm)