Wishing I Could Do More
So I work at a popular fast food chain. Today while I was ringing up orders for the drive through and taking money, a woman comes through (ordering fries and a mocha) and hands me her credit card saying, “I hope this goes through, I just paid it off” So I nod sympathetically while I’m swiping it because food insecurity sucks. Turns out she hadn’t paid it off early enough or something because it doesn’t go through, and she starts tearing up as she starts looking for another card. I had a line of cars behind her, but she looked like she was having a seriously bad day, so when she can’t find another card I just tell her “no problem, don’t worry about it” I know at this point that I’ll probably get in trouble for giving away over $5 so I tell her that I can’t do the mocha, but I can give her a $1 coffee and her fries and it’s no problem. She’s just about crying at this point, and going on about how she just got back from the doctor (probably bad news, I’m thinking) and has had a really bad day and naturally I believe her because she literally looked like she was going to start sobbing. So I waved her forward and rang her in for cash instead of using a promo code because I didn’t want to get caught passing food by the district manager (who was in the store at the time). At the end of my shift I asked to borrow a dollar from my co-worker J so my drawer wouldn’t be short (I usually leave my wallet at home since I live close by), and J said that since she had already made the mocha, J had just given it to the woman anyway because she really was crying by the time she pulled up to the second window. At the end of this, I just felt so thankful that I’m not the only employee who cares about our customers because I was really worried about that woman. It’s nice being able to bring a smile to people’s faces or go out of my way to make them feel cared about, but I can only do so much from behind a drive-through window. In this case, I hope it was enough.