I'm a bit of an introvert but I'd like to be a veterinarian. I'm worried about properly handling client communication. How did you learn to handle it?
A lot of veterinary schools actually have courses & lessons on proper communication with clients. I know at Ross, as we got into our later semesters right before clinics we actually had people come in & “act like clients.” We didn’t have a script, but they were told what to say & how to try to drive the conversation. It was our job to use what we’d learn to properly communicate with them & get our point across or achieve some goal.
We’re basically trained. As awkward as that may sound…
We are taught to be conscious of our tone, our word choice, our body posture, our facial expressions, how to approach subjects, & how to handle various emotions thrown our way. Address the pet by name. Don’t get the sex wrong. Firm hand shake. State your name clearly. Eye contact. Smile. Keep your body turned toward them. Open body posture. Explain what you’re doing. It was all drilled into us to the point that even now, I find myself using what they taught us without giving it a second thought.
Aside from taking what my school taught me, the best way to handle client communication is practice. Practice, practice, & practice some more. Use your friends/family if you have to. It’ll become more comfortable for you as you go along. It’ll become second nature.
It’s a bit daunting & overwhelming at first, but you can do it!